Tag Archives: Team

Prepping your Team for Unique and Complicated Workplace Scenarios: How to Orchestrate a Call Center Business Continuity Plan

Laura Krajewski — March 20, 2020 In just the last few days, the way we work as a nation has had to shift dramatically. Before this week, I hadn’t even heard of social distancing. But now, schools closing, large events canceled, and entire companies moving to remote work, everyone has felt the effects of COVID-19 … Continue reading Prepping your Team for Unique and Complicated Workplace Scenarios: How to Orchestrate a Call Center Business Continuity Plan

Leadership at Scale: Why Trust is a Key Ingredient in a Winning Scale-Up Team

Jeanne Hardy — March 20, 2020 In the early stages of business, CEOs and founders are involved in almost all aspects of a business, from creating budgets to picking out furniture for the office. As the team grows and day-to-day responsibilities are passed off to new employees, the CEO often stays very involved in most … Continue reading Leadership at Scale: Why Trust is a Key Ingredient in a Winning Scale-Up Team

How to Successfully Manage and Grow a Remote Marketing Team

Vartika Kashyap — March 16, 2020 Hiring and retaining an exceptional team has always been a major challenge for companies. And the increasing popularity of remote work and distributed teams only makes things even more challenging. But that’s the kind of challenge businesses are willing to take these days, considering all the benefits they will … Continue reading How to Successfully Manage and Grow a Remote Marketing Team

The Anatomy of a Successful Call Center: A How-To Guide for Managing a Call Center Team Full of Stellar Agents

Laura Krajewski — March 15, 2020 Stop me if you’ve heard this story before: You start your job as a new customer service agent at your company. You go through training, get coached to use the company software, and learn to de-escalate situations with angry customers. You learn the products, services, and you know how … Continue reading The Anatomy of a Successful Call Center: A How-To Guide for Managing a Call Center Team Full of Stellar Agents

The Path to Becoming the Most Important Member of the Executive Team

Chris Hicken — March 14, 2020 Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They are kind, optimistic, helpful, and they take really good care of customers. Want to have a beer with someone after work? Definitely invite someone from CS. Success leaders usually manage more revenue … Continue reading The Path to Becoming the Most Important Member of the Executive Team

How to Create the Ideal Shift Schedule for your Customer Service Team

Rohit Viswanathan — March 10, 2020 Your customer service team plays a vital role in keeping clients happy and enabling business growth. From dealing with varying degrees of customer emotions to putting the required effort into solving problems as quickly as possible, it can be a very demanding job. If employees need to perform at … Continue reading How to Create the Ideal Shift Schedule for your Customer Service Team