Tag Archives: Team

5 Tips to Develop Stronger Relationships with Your Remote Team

Nichole Kelly September 15, 2020 Managing a remote team comes with intricacies that a lot of leaders were not prepared to handle. The camaraderie that was built by the watercooler, team lunches and simply saying goodbye at the end of the day have been replaced by a long to do list and everyone pulling together … Continue reading 5 Tips to Develop Stronger Relationships with Your Remote Team

Managing Remote Team Issues for Running Successful Business Operations

Angshuman Dev Talukdar September 11, 2020 The COVID-19 pandemic has bought the entire world to a standstill. Countries around the world had to initiate lockdown to curb the spread of this virus but at the same time, it affected various businesses and millions of jobs were at stake. In order to sustain during these hard … Continue reading Managing Remote Team Issues for Running Successful Business Operations

Why Team Collaboration is the Key to Customer Loyalty

Raul Galera August 21, 2020 Team collaboration serves customers holistically. So customers become loyal. Businesses that get it will enjoy loyal customers while others struggle. In one study, 86 percent of business executives said that lack of collaboration or poor communication causes workplace failure. Employees agree more. In that study, 97 percent of employees say … Continue reading Why Team Collaboration is the Key to Customer Loyalty

How Positive Behavioral Metrics Can Boost Your Team

Jonathan Fries August 18, 2020 Data is critically important for organizational success. As IT professionals, you understand the benefits of establishing clear metrics to gain visibility into how your organization is driving value. The right metrics provide insights into what the organization needs to change and where it is winning. But many companies overlook positive … Continue reading How Positive Behavioral Metrics Can Boost Your Team

Is Your Team Feeling Bored? Here Are 5 Ways to Inspire Them

Ryan McGonagill July 25, 2020 There are many reasons why people may quit a job. Sometimes, as the person’s direct manager, those reasons aren’t totally in your control, like how much they’re paid and what their benefits are However, a recent Fractl survey reveals 14% of Americans who quit their jobs did so because they … Continue reading Is Your Team Feeling Bored? Here Are 5 Ways to Inspire Them

6 Ways to Be an Understanding and Supportive Leader as You Manage a Contact Center Team During a National Cultural Movement

Veronica Krieg July 13, 2020 Author’s note: We realize racism both in and out of the workplace is an extremely difficult topic and a complex subject to approach. But, its difficulty does not give us permission to disengage. At Sharpen, we believe in equality for all people. We’re working to bring those values into an … Continue reading 6 Ways to Be an Understanding and Supportive Leader as You Manage a Contact Center Team During a National Cultural Movement

The Key to Managing Conflict in the Workforce, No Matter Where your Agents are Working: Naming and Addressing Conflict on your Remote Contact Center Team

Laura Krajewski July 6, 2020 We’ve all been there. You get an email from someone you work with and something doesn’t sit right. Was that word choice just a coincidence? Or, are they annoyed with me? Those absent, non-verbal cues are hard to interpret. It’s often difficult to gauge how your relationship is going with … Continue reading The Key to Managing Conflict in the Workforce, No Matter Where your Agents are Working: Naming and Addressing Conflict on your Remote Contact Center Team