Tag Archives: Ways

4 Ways Quality Content Improves SEO Rankings

To improve search rankings for content “it is no longer good enough to concentrate on the number of links or keywords” says the latest SearchMetrics Report, Ranking Factors Study 2014. The study concludes that high quality, relevant content with semantically comprehensive wording is the way to improve your SEO rankings but “the absolute primary focus … Continue reading 4 Ways Quality Content Improves SEO Rankings →

6 Ways to Use Internal Links (The Next Key SEO Tactic?)

As Google clamps down on link building techniques and SEO shifts towards content marketing, another interesting phenomenon is happening: on-site optimisation has become a lot more important. It has always been essential though – and nothing is more important for on-site SEO than internal linking – so it’s time to go back to basics and … Continue reading 6 Ways to Use Internal Links (The Next Key SEO Tactic?) →

5 Ways Not Using Speech Analytics is Affecting Your Contact Center

Just seven percent of consumers report that the customer service they experience when dealing with companies exceeds their expectations. While 26 percent have experienced being transferred between agents without resolution of the problem they initially called about. That is abysmal. Without the proper monitoring tools in place, it is impossible to monitor agent and customer … Continue reading 5 Ways Not Using Speech Analytics is Affecting Your Contact Center →