Tag Archives: Team

6 Ways to Be an Understanding and Supportive Leader as You Manage a Contact Center Team During a National Cultural Movement

Contact Center

Veronica Krieg July 13, 2020 Author’s note: We realize racism both in and out of the workplace is an extremely difficult topic and a complex subject to approach. But, its difficulty does not give us permission to disengage. At Sharpen, we believe in equality for all people. We’re working to bring those values into an … Continue reading 6 Ways to Be an Understanding and Supportive Leader as You Manage a Contact Center Team During a National Cultural Movement →

The Key to Managing Conflict in the Workforce, No Matter Where your Agents are Working: Naming and Addressing Conflict on your Remote Contact Center Team

Conflict Managemnet

Laura Krajewski July 6, 2020 We’ve all been there. You get an email from someone you work with and something doesn’t sit right. Was that word choice just a coincidence? Or, are they annoyed with me? Those absent, non-verbal cues are hard to interpret. It’s often difficult to gauge how your relationship is going with … Continue reading The Key to Managing Conflict in the Workforce, No Matter Where your Agents are Working: Naming and Addressing Conflict on your Remote Contact Center Team →

6 Benefits of Including Team Building Activities in Your Work Culture

Team Management

Angshuman Dev Talukdar June 29, 2020 Behind every successful organization, there’s always a group of highly efficient people who came together as a team. The people I’m talking about here aren’t the founders or the investors but the employees. Every employee is unique. They have their own aspirations, varying skill sets, and different ways of … Continue reading 6 Benefits of Including Team Building Activities in Your Work Culture →

How to Boost the Productivity of a Remote Digital Marketing Team

Digital Marketing Trends

Dhruv Mehta June 16, 2020 The Pandemic Impact on Digital Marketing Team Work We all are going through a tough phase because of COVID 19. The virus single-handedly disrupted the regular activities of companies and in some cases, forced them to close all operations. In this time, Digital Marketing is hugely affected. Agencies are not … Continue reading How to Boost the Productivity of a Remote Digital Marketing Team →

How to Eliminate Distractions as Your Team Embraces Remote Work Due to COVID-19

Teamwork Skills

John Furneaux — June 10, 2020 Interruptions and distractions are one of the biggest obstacles to productivity. We deal with a steady stream of digital distractions, causing employees to feel constantly interrupted. This fosters frustration, stress, and lack of motivation. Employees who try to juggle multiple tasks at once can lose up to 40% of … Continue reading How to Eliminate Distractions as Your Team Embraces Remote Work Due to COVID-19 →

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