Jonathan Fries August 18, 2020 Data is critically important for organizational success. As IT professionals, you understand the benefits of establishing clear metrics to gain visibility into how your organization is driving value. The right metrics provide insights into what the organization needs to change and where it is winning. But many companies overlook positive … Continue reading How Positive Behavioral Metrics Can Boost Your Team
Barasha Medhi August 6, 2020 The importance of teamwork is well known. Effective teams are what separates a high performing culture from a mediocre one. However, working from home has resulted in teams to work in a desynchronized way. With the abrupt shift to a remote work setting, without prior measures taken, team members are … Continue reading 5 Easy But Effective Virtual Team Engagement Ideas
Diane H. Wong July 30, 2020 Your mood, your demeanor and your verbal and nonverbal behaviors exert a powerful influence on your team members and the working environment. Every moment of the day, our brain is busy scanning the environment for unpleasant things we should avoid and pleasant things we should rush toward. Those things … Continue reading 5 Powerful Behaviors to Boost Team Performance
Ryan McGonagill July 25, 2020 There are many reasons why people may quit a job. Sometimes, as the person’s direct manager, those reasons aren’t totally in your control, like how much they’re paid and what their benefits are However, a recent Fractl survey reveals 14% of Americans who quit their jobs did so because they … Continue reading Is Your Team Feeling Bored? Here Are 5 Ways to Inspire Them
Veronica Krieg July 13, 2020 Author’s note: We realize racism both in and out of the workplace is an extremely difficult topic and a complex subject to approach. But, its difficulty does not give us permission to disengage. At Sharpen, we believe in equality for all people. We’re working to bring those values into an … Continue reading 6 Ways to Be an Understanding and Supportive Leader as You Manage a Contact Center Team During a National Cultural Movement
Laura Krajewski July 6, 2020 We’ve all been there. You get an email from someone you work with and something doesn’t sit right. Was that word choice just a coincidence? Or, are they annoyed with me? Those absent, non-verbal cues are hard to interpret. It’s often difficult to gauge how your relationship is going with … Continue reading The Key to Managing Conflict in the Workforce, No Matter Where your Agents are Working: Naming and Addressing Conflict on your Remote Contact Center Team
Angshuman Dev Talukdar June 29, 2020 Behind every successful organization, there’s always a group of highly efficient people who came together as a team. The people I’m talking about here aren’t the founders or the investors but the employees. Every employee is unique. They have their own aspirations, varying skill sets, and different ways of … Continue reading 6 Benefits of Including Team Building Activities in Your Work Culture
Anthony Mersino June 24, 2020 What is the Ideal Agile Team Size for High Performance? Are you wondering if your agile team is too big or too small, or what is the optimal team size for high performance? We will explore just that question in this blog post. Chances are, your team is bigger than … Continue reading Best Agile Team Size for High Performance?
Shea Castle June 26, 2020 Intro When it comes to measuring ABM, it can be hard to know where to start. Within a traditional lead-based model, it’s easy to understand leads created, conversion rates, opportunities opened, pipeline, closed won revenue, etc. But within ABM, since you’re already focused on the accounts that matter, some of … Continue reading ABM KPIs for Your Leadership Team
Dhruv Mehta June 16, 2020 The Pandemic Impact on Digital Marketing Team Work We all are going through a tough phase because of COVID 19. The virus single-handedly disrupted the regular activities of companies and in some cases, forced them to close all operations. In this time, Digital Marketing is hugely affected. Agencies are not … Continue reading How to Boost the Productivity of a Remote Digital Marketing Team
