Dilawar SyedMarch 20, 2015 Companies that are truly customer-focused make it as easy as possible for people to interact with them. Today that often includes having a presence on social media. Though many companies have set up their social presence, not every company is using social media effectively. Too often brands focus their social media … Continue reading Three Ways To Improve Your Social Media Customer Support
Tag Archives: Support
Twitter Triples The Size Of The Abuse Support Team & Adds Doxing Reports
The attack on Twitter abuse (especially on sensitive personal data) is being elevated in 2015 with extra staff, better reporting & tools. Greg Finn on February 27, 2015 Earlier this month, an internal email leaked where Dick Costolo, Twitter’s CEO, stated “We suck at dealing with abuse and trolls.” It appears that the actions to … Continue reading Twitter Triples The Size Of The Abuse Support Team & Adds Doxing Reports
5 Ways Paid Search Can Support SEO In Retail
Columnist David Rekuc discusses several ways in which your paid search data can inform SEO initiatives to produce stronger results. David Rekuc on February 24, 2015 Digital marketing is quite the fragmented landscape; modern marketing channels can be so complex that they often require dedicated specialists. But who is looking at the bigger picture when … Continue reading 5 Ways Paid Search Can Support SEO In Retail
Could Inbound Marketing Support You In New Market Expansion?
By Vlad Bodi, Published November 12, 2014 It’s no secret that once you’ve succeeded in one market, opening new markets does not simply mean replicating the model you’ve perfected for your current business. Expanding in new markets is expensive, therefore before investing time and money it is important to consider the options. Over the past years your … Continue reading Could Inbound Marketing Support You In New Market Expansion?
What Email Support Tone Do Customers Prefer?
By Adam Toporek, Published November 1, 2014 According to Help Scout, 94% of all online retailers provide email customer service. That means that a significant number of interactions with customers are made through email. CSI: Customer Service Investigator released some interesting findings in a survey this summer on the best ‘tone’ for email customer support. … Continue reading What Email Support Tone Do Customers Prefer?
Why Customer Support Email Should Be Considered Sacred
How do you build customer relationships in today’s high-tech marketplace? I hate to say it, but… You’re running out of options. Customers are casually dating competitors while we are constantly learning what makes them happy and trying to speak their language. Email is one of the few fertile grounds you have left for building customer … Continue reading Why Customer Support Email Should Be Considered Sacred
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