CMS announces support for AMP versions of posts, asks for help kicking the tires and squashing bugs in the plugin. Martin Beck on October 7, 2015 You don’t have to be a huge publisher to take advantage of Google’s new Accelerated Mobile Pages project. Sure, the feature is already live for some articles on major … Continue reading WordPress Launches Plugin To Support Google’s Accelerated Mobile Pages
Comm100September 2, 2015 Live chat is the most effective way to reach out to visitors of your website and also provide real-time support. Still, the effectiveness of any live chat setup depends on several variables such as ease of use, training and — perhaps most importantly — consistency. Just as with most things that require … Continue reading 5 Ways to Make Sure Your Live Chat Support Is Consistent
Comm100August 31, 2015 Live chat can help your company save on support costs in so many ways that it’s hard to count them all. While low implementation and usage costs and lower phone bills are certainly good reasons to use live chat, the efficiency of live chat is what will help your company save the … Continue reading Improve Live Chat Efficiency: Perform 120 Days of Support in Only 30 Days
Lacy BoggsAugust 10, 2015 “I just feel like something is missing.” That’s what a potential client told me on the phone recently. She was already blogging regularly, getting pretty good traffic to her blog, lots of likes and shares on Facebook — but it wasn’t translating into sales for her. She felt like she’d done … Continue reading How to Blog to Support Your Sales Cycles
Nathaniel ZiegelAugust 8, 2015 Your customers love live chat. In the latest Zendesk Benchmark report, chat was revealed to be the channel that produced the highest level of customer satisfaction, beating even email and voice. On average, first reply time to a live chat request is 1 minute, 36 seconds; far quicker than the 22.6 … Continue reading Provide Great Support With Simultaneous Chat
Marko SaricJuly 10, 2015 Is social media the worst customer service platform that you will ever experience? Something is rotten in the state of customer support in social media. Social media active brands are developing a very bad reputation for their non-existent customer service. The State of Customer Service Experience 2015 whitepaper found that only … Continue reading How Not To Do Your Social Media Customer Support
Matthew YeomanJune 13, 2015 Using video for online customer service helps you take something that’s traditionally a marketing channel and turns it into something that truly gives back to your customers. Not only will you be helping your current customers better understand your brand and products, but the right kind of video content will bring … Continue reading Tips To Providing Great Customer Support Through Video
Niraj Ranjan RoutJune 6, 2015 Time is money, no matter what your line of work. Whether you provide support for the back-end operations of a bank, or develop a mobile game, every bit of time you spend on development, support, marketing, sales… it all contributes towards your cost. Now, you’ll find many, many ways of … Continue reading 7 Tips for Running a No-Leakage Support and Sales Machine
Tjeerd BrenninkmeijerMay 5, 2015 The psychological theory of the Paradox of Choice states that the presence of too many options causes cognitive distress and often results in less than optimal decisions being made. Given the pure number of tools, platforms, features and functionality that comprise today’s Digital Marketing landscape, the selection process can be overwhelming. … Continue reading 4 Reasons Why Your CMS Should Support a Decoupled Architecture
Jamey TisdaleApril 14, 2015 According to a recent post by Microsoft’s Colin Masson, in the battle to win customers and differentiate from competitors, manufacturers are embracing a strategy of Intelligent Operations. Companies are using the advantages of digital technology to build intelligence, connectivity and personalization into products, thrilling customers with greater convenience and value. Masson … Continue reading How CMOs Can Support Intelligent Operations for Manufacturing [Infographic]
