Tag Archives: Support

7 Do’s and Don’ts for Successfully Mixing Social Media and Customer Support!

Tabitha NaylorOctober 8, 2015 Social media has increasingly gained popularity as a vehicle for communication between businesses and customers. A whopping 47% of customers in the U.S. prefer using social media for customer service in comparison to other methods (phone, email, etc.). Customer service via social media is one of the most crucial aspects of … Continue reading 7 Do’s and Don’ts for Successfully Mixing Social Media and Customer Support! →

WordPress Launches Plugin To Support Google’s Accelerated Mobile Pages

WordPress

CMS announces support for AMP versions of posts, asks for help kicking the tires and squashing bugs in the plugin. Martin Beck on October 7, 2015 You don’t have to be a huge publisher to take advantage of Google’s new Accelerated Mobile Pages project. Sure, the feature is already live for some articles on major … Continue reading WordPress Launches Plugin To Support Google’s Accelerated Mobile Pages →

5 Ways to Make Sure Your Live Chat Support Is Consistent

Customer Service

Comm100September 2, 2015 Live chat is the most effective way to reach out to visitors of your website and also provide real-time support. Still, the effectiveness of any live chat setup depends on several variables such as ease of use, training and — perhaps most importantly — consistency. Just as with most things that require … Continue reading 5 Ways to Make Sure Your Live Chat Support Is Consistent →

Improve Live Chat Efficiency: Perform 120 Days of Support in Only 30 Days

Web Optimization Guidelines

Comm100August 31, 2015 Live chat can help your company save on support costs in so many ways that it’s hard to count them all. While low implementation and usage costs and lower phone bills are certainly good reasons to use live chat, the efficiency of live chat is what will help your company save the … Continue reading Improve Live Chat Efficiency: Perform 120 Days of Support in Only 30 Days →

How to Blog to Support Your Sales Cycles

Blogging

Lacy BoggsAugust 10, 2015 “I just feel like something is missing.” That’s what a potential client told me on the phone recently. She was already blogging regularly, getting pretty good traffic to her blog, lots of likes and shares on Facebook — but it wasn’t translating into sales for her. She felt like she’d done … Continue reading How to Blog to Support Your Sales Cycles →

Provide Great Support With Simultaneous Chat

Customer Service

Nathaniel ZiegelAugust 8, 2015 Your customers love live chat. In the latest Zendesk Benchmark report, chat was revealed to be the channel that produced the highest level of customer satisfaction, beating even email and voice. On average, first reply time to a live chat request is 1 minute, 36 seconds; far quicker than the 22.6 … Continue reading Provide Great Support With Simultaneous Chat →

Tips To Providing Great Customer Support Through Video

Customer Service

Matthew YeomanJune 13, 2015 Using video for online customer service helps you take something that’s traditionally a marketing channel and turns it into something that truly gives back to your customers. Not only will you be helping your current customers better understand your brand and products, but the right kind of video content will bring … Continue reading Tips To Providing Great Customer Support Through Video →

7 Tips for Running a No-Leakage Support and Sales Machine

Customer Service

Niraj Ranjan RoutJune 6, 2015 Time is money, no matter what your line of work. Whether you provide support for the back-end operations of a bank, or develop a mobile game, every bit of time you spend on development, support, marketing, sales… it all contributes towards your cost. Now, you’ll find many, many ways of … Continue reading 7 Tips for Running a No-Leakage Support and Sales Machine →

4 Reasons Why Your CMS Should Support a Decoupled Architecture

Content Management

Tjeerd BrenninkmeijerMay 5, 2015 The psychological theory of the Paradox of Choice states that the presence of too many options causes cognitive distress and often results in less than optimal decisions being made. Given the pure number of tools, platforms, features and functionality that comprise today’s Digital Marketing landscape, the selection process can be overwhelming. … Continue reading 4 Reasons Why Your CMS Should Support a Decoupled Architecture →