Tag Archives: Support

Google Maps: Search And Discovery Tools Support Recommendations And Reviews

Google Maps: Search And Discovery Tools Support Recommendations And Reviews by Laurie Sullivan  @lauriesullivan, November 18, 2019 Local Guides in Google Maps are about to become more visible. The service continues to become more social by allowing Maps users in several cities to follow Local Guides who offer recommendations on places to go and things … Continue reading Google Maps: Search And Discovery Tools Support Recommendations And Reviews

How Small Businesses Can Use SMS for Customer Support

Brooklin Nash — November 16, 2019 Follow @realBrookNash People are practically glued to their smartphones — so why not take advantage of it? It’s now easier than ever before to keep in touch with your customer base. Today’s consumers also expect companies to offer easy, convenient ways to communicate. Because of the changing world of … Continue reading How Small Businesses Can Use SMS for Customer Support

A Simple Method to Boost Your Support Team’s Productivity

Varun Tyagi — October 9, 2019 Let’s face it – it’s easy for anxiety and boredom to creep into any job, including customer support. Listening to customers’ rants, complaints, and arguments incessantly can be a challenging exercise. Not to mention the equally daunting and exhausting task of following-up and responding to one angry customer after … Continue reading A Simple Method to Boost Your Support Team’s Productivity

How to Earn Executive Support for Your VoC Program

Sara Staffaroni — September 27, 2019 A Voice of the Customer (VoC) program is an essential tool to collect valuable customer feedback and take proper action to improve customer experience (CX). A successful program leads to higher return rates, fewer churns, and more loyal customers. Although many CX professionals understand the importance of VoC and … Continue reading How to Earn Executive Support for Your VoC Program

Pros and Cons of the 4 Most Common Types of Small Business IT Support

Stephanie Hurd — June 24, 2019 — June 24, 2019 Most businesses launch their operations on a shoestring budget and manage the business on readily available technology. If your business starts in your home, as many do, you probably already have a basic computer, internet connection, and phone service. All you need to do is … Continue reading Pros and Cons of the 4 Most Common Types of Small Business IT Support

How Digital Technology Can Support Teamwork and Collaboration

Dariya Lopukhina — May 30, 2019 Follow @AnadeaInc — May 30, 2019 rawpixel / Pixabay Social networks and messaging apps have contributed to a workplace culture of collaboration. Business leaders and senior managers are sold on the need for technology that supports teamwork, with a survey finding that “77 percent of decision makers are using … Continue reading How Digital Technology Can Support Teamwork and Collaboration

In-House vs. Managed IT Support: How to Capture the Most Benefits

Serhiy Kozlov — January 17, 2019 Follow @SerhiyKozlov — January 17, 2019 The bar for IT support is already high. New-gen startups have made exceptional digital customer experience their central selling point, challenging more traditional companies to keep up the stakes. However, delivering that support also requires significant capital investments – both financial and human. … Continue reading In-House vs. Managed IT Support: How to Capture the Most Benefits