Julie Winkle Giulioni May 10, 2021 Photo by Sigmund on Unsplash Over the past decade, there’s been increased pressure for organizations to offer greater flexibility regarding when and where work gets done. The COVID-19 pandemic poured rocket fuel on the grand social experiment called ‘work from home’ (WFH.) Nearly every organization now has experience with … Continue reading Work from Where? 3 Leadership Practices that Support Employees Working From Home, Work, or Somewhere in Between
Jared Atchison May 4, 2021 When you sell your product to a customer, you want them to feel confident in their purchase and come back for repeat orders. Creating a great product is the first step in this process, but it’s far from the last. Your support channels play a crucial role in providing a … Continue reading How to Strengthen Your Customer Support Strategy
Peter Navarro May 3, 2021 Many owners make the mistake of considering only their product and supply as business resources. The truth is, resources encompass much more, including employees, IT, productivity levels, and, maybe most importantly, time. When these resources are managed well, success is inevitably the result. The opposite is true, of course, indicating … Continue reading 4 Ways IT Support Drains Your Small Business
Angela Hausman, PhD April 15, 2021 In today’s digital marketing landscape, a website is an indispensable business tool. It serves as the face of your brand on the internet – a place where your potential customers learn more about your business, its services, and products. When you build a killer website, you not only attract … Continue reading 7 Tips to Build a Killer Website to Support Your Business
Federal Privacy Bill Garners Support From Network Advertising Initiative, Other Business Groups by Wendy Davis , Staff Writer @wendyndavis, March 11, 2021 A federal privacy bill introduced this week by Rep. Suzan DelBene, a Democrat from Washington state who previously worked for Microsoft, appears to be garnering support from business groups. DelBene’s “Information Transparency and Personal … Continue reading Federal Privacy Bill Garners Support From Network Advertising Initiative, Other Business Groups
Jennifer Lyons March 12, 2021 As is true of any business, generating new leads is elemental to your success as a tech support business. However — when it comes to capturing new tech support leads — the biggest challenge is standing out amongst the rest in the highly competitive tech support industry. So, how can … Continue reading 7 Ways to Find Tech Support Leads
Kristin Grages March 2, 2021 The idea of revenue operations (RevOps) continues to gain mindshare among B2B and B2C leaders. How could it not, with its lofty goals of efficiency, alignment, and success? The idea is a simple one: Combine the efforts of sales, marketing, and customer service to maximize revenue opportunities across the customer’s … Continue reading Building the Right Tech Stack to Support your Revenue Operations Goals
How To Build Support For A Customer Data Platform by Dan Hixson , February 19, 2021 “We can use something we already own, no need to buy something new.” Right? That’s the response marketers often get from their organizations if they request a customer data platform (CDP) to enhance their marketing efforts. Those responsible for … Continue reading How To Build Support For A Customer Data Platform
Ellen Christenberry January 19, 2021 Social media consumes a lot of our waking hours, whether or not we intend it to (I mean, those memes aren’t going to chuckle at themselves). Especially in the COVID era, people seek connection and search for information on social media more than ever. In fact, people around the globe … Continue reading 7 Simple Strategies to Take Your Social Media Customer Support to the Next Level for Happier Customers
Dave Sutton January 13, 2021 Extended lock downs and quarantines around the world have been tough on everyone. Whether your team has been restricted to working from home or they’ve been working throughout the pandemic as an essential worker, fear and uncertainty abound. The COVID-19 pandemic has forced us all to go through certain behavioral … Continue reading 5 Ways to Support Your Team During Quarantine
