Mia Jacobs — February 4, 2020 Customer success and account management share common goals: Building customer loyalty and driving growth. Still, considering customer success vs account management reveals some insight into the contributions of both roles. One way of looking at it is that Account Managers operate reactively often within a sales environment and with … Continue reading Customer Success vs Account Management: Understanding What Each Team Does
Mia Jacobs — January 23, 2020 The success of an enterprise depends more than ever on the Customer Success (CS) team. A CS team’s primary purpose is to build, maintain, and optimize lasting customer relationships by helping them fulfill and even exceed their own business goals. The stronger that connection is, the more likely your … Continue reading Understanding the Customer Success Team Structure
Amity Kapadia — January 12, 2020 If you brand is taking on aggressive growth strategies, expanding into new markets, while still trying to remain lean, planning your partner program strategy is a top priority. In fact, a study1 revealed that 1 out of 3 high-growth companies rated partnership marketing as the most impactful marketing technique. … Continue reading Planning Your Partner Program Strategy: The Handbook for Success
Darleen DeRosa — January 8, 2020 Having the right leaders in place is absolutely critical to business success. Without strong leadership throughout an organization, even the most talented employees will struggle to be effective. When assessing leadership potential, companies emphasize a number of skills, behaviors, and competencies related to job performance, but they often fail … Continue reading Why Learning Agility Matters to Leadership Success
AbdulGaniy Shehu — January 6, 2020 Systematizing a business is hard. But, it’s a path you must take if you really want to take your business to the next level. Not only does it make it breathe without you, but it also ensures that it stands the test of time. While most business owners want … Continue reading How to Systematize Your Business for Success
Lovepreet Dhaliwal — January 5, 2020 The success of an organization depends upon its employees. The organization that has a robust recruitment process has the right direction to move into. Without any doubt, we all know that nowadays, recruitment requires automation. Technology is empowering recruiters with new directions to find quality talent. Traditional methods of … Continue reading Prepare for Hiring Success in 2020
The amount of data is growing at a phenomenal rate but we are not adopting that data to guide decision-making at the same rate. We need to change this in the coming year. Ryan Phelan on January 3, 2020 Whew! Q4 is over! Everybody, take a breath and fill up your free time (hee-hee) with … Continue reading Your ability to adapt and learn is essential to your success in 2020
Oliver Peterson — January 1, 2020 You’ll often hear the question: “Which is better? Kanban or Scrum?” or variations of this eternal deathmatch between two of the most well-established agile methodologies. People are wasting energy fighting over which methodology trumps another. If you’re an agile organization, you should be placing principle above practice. It makes … Continue reading Kanban vs Scrum: Understanding the Tools for Agile Success
Sean McDade — December 30, 2019 No matter how talented you are as a customer experience professional, you need a team to create a world-class VoC program. In this blog post, we are focusing on the internal help you will need. The Information Technology (IT) Department Let’s begin with the information technology (IT) department. IT … Continue reading The One Relationship That Determines the Success of Your VoC Program
Megan Totka — December 29, 2019 Follow @MeganTotka The internet has “democratized” many aspects of modern life and business. For example, anyone or any business can easily have a website today. That’s a good thing. This means that anyone or any business can design or supervise the design of a website. That’s not always a … Continue reading 4 Secrets of Website Design Project Success
