Tag Archives: Spotlight

Social Scoop: Twitter App Spotlight, Instagram Advertising Options

By Jennifer Peacock  January 12th, 2016 Twitter App Spotlight, Instagram Advertising Options, and more of what’s making news in the Social Media Marketing world. Twitter App Spotlight and Timeline Install Actions Twitter has plans to marry mobile and apps with new Timeline Install Actions. After rolling out App Install Cards to the masses in mid-2015, … Continue reading Social Scoop: Twitter App Spotlight, Instagram Advertising Options

Brand Missteps In The Social Media Spotlight: The New Rules Of The “Shame Game”

Contributor Katy Keim explains how digital shaming is gradually blurring the lines of social customer service. Katy Keim on May 4, 2015 Fielding customer complaints has always been the role of a company’s customer care team. However, the pervasive rise in using social media to connect more directly and instantly with brands has fundamentally changed … Continue reading Brand Missteps In The Social Media Spotlight: The New Rules Of The “Shame Game”