Tag Archives: Site

The 3 Vs to Reduce Membership Site Customer Churn

Qhubekani Nyathi — October 31, 2019 Follow @qtnyathi A high customer churn rate is the Achilles heel of every membership site. If it’s not managed well, you lose more and more members. Profits dwindle and you may eventually shut down a once-thriving community. Studies show the average churn rate of a healthy subscription-based business is … Continue reading The 3 Vs to Reduce Membership Site Customer Churn

How to Future-Proof Your eCommerce Site for the Millennial Customer

Lisa Morgan — October 28, 2019 A look at the technologies and eCommerce design trends that will define successful eCommerce businesses in the future. According to a 2019 study from CouponFollow, millennials now make 60% of all purchases online, up from 47% in 2017. While baby boomers in the UK are 17 times wealthier than … Continue reading How to Future-Proof Your eCommerce Site for the Millennial Customer

How to Maintain Brand Equity During a Site Redesign

Mikel Bruce — October 4, 2019 Follow @TinyFrogTech Having well-recognized and positive brand equity is a huge advantage for any business. Companies with a respected brand can often charge more for their products or services and obtain better results from their marketing efforts. But cultivating a strong brand takes diligence, and one of the biggest … Continue reading How to Maintain Brand Equity During a Site Redesign

When to use a hotfix on your site during a sprint (and when not to)

Hotfixes can create chaos internally if things are done hastily and hurt the overall customer experience. Greg Giletto on September 19, 2019 Every marketer knows about the allure of the “hotfix.” Something on the site needs to be changed, but the dev team can’t do it until the next release, which is two weeks away. … Continue reading When to use a hotfix on your site during a sprint (and when not to)

Top 10 Things to Assess on Your Contact Center Vendor Site Visit

Amy Bennet — August 28, 2019 — August 28, 2019 Choosing a strategic partner to deliver an outsourced customer care solution is a significant business decision – maybe one of the most significant decisions you’ll make in your career. You’ll task your team with running a tight procurement process to assess potential contact center partners. … Continue reading Top 10 Things to Assess on Your Contact Center Vendor Site Visit

7 Website Optimization Strategies You Needed on Your Site Yesterday

Kelly Groover — July 5, 2019 — July 5, 2019 Although no one knows for sure how many factors Google takes into account when producing search engine results, many website and SEO experts say it hovers around 200. If that number sounds unmanageable and possibly makes you want to quit marketing forever, don’t worry. You … Continue reading 7 Website Optimization Strategies You Needed on Your Site Yesterday

Lyrics Site Uses Watermarks To Prove Google Lifts Its Content For Search Results

Lyrics Site Uses Watermarks To Prove Google Lifts Its Content For Search Results by Laurie Sullivan  @lauriesullivan, June 18, 2019 Google said it’s investigating why the lyrics of some songs originating from Genius served up in search results without creator rights permission, after the lyrics site embedded patterns in its formatting to prove the search … Continue reading Lyrics Site Uses Watermarks To Prove Google Lifts Its Content For Search Results

How to Transition from Blog to Membership Site and Why You Should

Thomas Griffin — June 8, 2019 Follow @jthomasgriffin — June 8, 2019 Bloggers around the world hope to make money with Google Adsense, affiliate marketing, and by asking for donations via platforms like Patreon. Believe it or not, there is an easier way to make money with your blog. Today we are talking about membership … Continue reading How to Transition from Blog to Membership Site and Why You Should