Ellen Huxtable — June 1, 2020 What are you doing to woo customers back to your business? 2020 began, a new decade, with great expectations and high hopes. Business was good; your customers had needs, and you had solutions. And then, almost overnight, COVID-19 struck, and the business world was thrown into chaos. Businesses are … Continue reading Oh, Shift! How to Woo Customers Back to Your Business
“Teams just can’t keep up with the sudden shift in volume and rapid pivoting that’s happening,” says Jeto CEO Alexandre Pelletier. Amy Gesenhues on April 17, 2020 Not so long ago, marketing operations teams were the unsung heroes of the marketing tribe — quietly making sure their company’s martech stacks were well-oiled machines that kept … Continue reading As budgets shift to digital, MOPs teams look to campaign orchestration tools for relief
Rohit Viswanathan — March 10, 2020 Your customer service team plays a vital role in keeping clients happy and enabling business growth. From dealing with varying degrees of customer emotions to putting the required effort into solving problems as quickly as possible, it can be a very demanding job. If employees need to perform at … Continue reading How to Create the Ideal Shift Schedule for your Customer Service Team
Virginia Franco — November 27, 2019 Follow @VAFrancoResumes As a resume specialist, I certainly understand that it would be great to wake up thrilled at the prospect of going to work every day. However, for the majority this is simply not a reality – and that’s OK. On the flip side, it’s NOT OK to … Continue reading 7 Signs it May be Time to Shift Gears in Your Career
Liz Kislik — August 19, 2019 Follow @lizkislik — August 19, 2019 Twice in the last couple of weeks, senior leaders have asked me for examples of trust-building exercises, or instructions for running trust facilitations, as a way to create trust among a group of people who don’t know each other or don’t already trust … Continue reading How to Shift from Asking for Trust to Being Trustworthy
Facebook will likely continue to push the boundaries of private messaging for the next evolution of advertising on the platform. Steve Weiss on April 5, 2019 Mark Zuckerberg recently announced that Facebook’s family of apps will be pivoting to privacy and focusing on enabling private, fully encrypted messaging in his seminal 3,200-word pledge for … Continue reading Facebook’s shift to privacy is just a play on emerging market dynamics
Sandra Wrobel-Konior — January 24, 2019 Follow @sandricz — January 24, 2019 A growing number of e-commerce businesses and payment solutions have also opened opportunities for innovations that make online consumers life easier. Not to mention business advantages for online stores and a new way to monetize their services. Subscriptions got very popular in the … Continue reading Subscriptions in e-Commerce Driven By the Shift in Consumption Habits
Third Door Media’s “Making Room for Amazon” report highlights marketers’ plans for Amazon ad budgets, staff and technology. Amy Gesenhues on October 26, 2018 Amazon advertising is proving to be a valuable channel for marketers, with many SMBs looking to increase their ad budgets on the e-commerce platform. A survey of nearly 700 digital … Continue reading Small businesses more likely to shift ad budgets from search, display, paid social to Amazon
Contributor Matt Umbro believes you can improve the way you think about and attack challenges by changing the way you talk about them. Matt Umbro on April 4, 2018 When was the last time you tried to define or explain a commonly used industry phrase or term? For example, how would you define the … Continue reading Update these 3 organizational buzzwords to shift perceptions
Warren Knight — March 20, 2018 Follow @warrenknight — March 20, 2018 Technology has disrupted every part of our day to day lives. Regardless of whether you are the CEO of a charity, a construction business owner or a retail entrepreneur; embracing the future of business is never going to be easy. There was one … Continue reading Developing A Digital Mindset Shift From “Why” To “How”
