Daniel Burrus — May 21, 2018 Follow @DanielBurrus— May 21, 2018 The common view of customer service is one focused on reaction. A customer buys something, has a problem, issue or question—either during the sales process itself or later on—which is then handled by a customer service professional. But, consider the possibilities of anticipating what … Continue reading The Power of Anticipatory Customer Service
Tag Archives: Service
The Growth of Chatbots Usage in Customer Service Industry [Infographic]
Stacey Rudolph — May 15, 2018 — May 15, 2018 The proliferation of chatbot madness did not start today. Introduced by Alan Turing, chatbox begun in the 1950s. The artificial intelligence industry is growing exponential with 2014 statistics showing that the artificial intelligence has hit $ 126 billion. One of the reasons for the rapid … Continue reading The Growth of Chatbots Usage in Customer Service Industry [Infographic]
How to Add Recurring Revenue Streams to Your Service Business
Tobin Lehman — May 3, 2018 Follow @gonewnorth— May 3, 2018 If you run a project-based company, you can only imagine the seemingly nirvana-like state of having monthly recurring income. All you know are the highs and lows of securing contract after contract to sustain your business. Now, imagine a world where you have recurring … Continue reading How to Add Recurring Revenue Streams to Your Service Business
Taboola launches Apple News-like service for Android
The new service is initially offered at an OS level for ZTE devices in four countries. Barry Levine on April 5, 2018 Taboola is out today with an Apple News competitor — but for Android devices. The content discovery service is announcing a partnership with Android mobile device maker ZTE, the ninth largest in … Continue reading Taboola launches Apple News-like service for Android
Lip Service Isn’t Enough: Millennial Employees Crave Meaningful Empowerment
Mike Dickerson — March 30, 2018 Follow @alter_agents — March 30, 2018 Millennial workers aren’t lazy or entitled, they just want to feel empowered by their employer in meaningful ways. Like it or not, the workforce of today is increasingly made up of millennials. And these younger workers in my generation are driving fundamental changes … Continue reading Lip Service Isn’t Enough: Millennial Employees Crave Meaningful Empowerment
How to Decide On a Service to Provide When You Have Multiple Skills
Amanda Abella — February 8, 2018 — February 8, 2018 Alexas_Fotos / Pixabay I recently attended a networking event for freelancers where several people said they were having issues trying to decide on a service to provide. Their current situation is one where they have multiple skills, but they don’t know what they should stick … Continue reading How to Decide On a Service to Provide When You Have Multiple Skills
4 Things to Consider When Planning Your 2018 Customer Service Strategy
Robert C. Johnson — December 15, 2017 Follow @TeamSupportCEO — December 15, 2017 geralt / Pixabay Some businesses feel at least a step behind their customers when it comes to customer service. If this is you, don’t panic! You’re not alone and it wasn’t all that long ago when having customers send you emails about … Continue reading 4 Things to Consider When Planning Your 2018 Customer Service Strategy
5 Reasons to Trash Google Alerts in Favor of a Paid Media Monitoring & Measurement Service
William Comcowich — December 8, 2017 Follow @GleanTeam — December 8, 2017 Google Alerts has long been a favorite online monitoring tool for many, including marketing and PR professionals, small businesses and even not so small organizations. After all, it’s free and easy to set up. Google’s name recognition attracts users who don’t know of … Continue reading 5 Reasons to Trash Google Alerts in Favor of a Paid Media Monitoring & Measurement Service
Why Customer Service Live Chat Support is the Future of Marketing [Infographic]
Stacey Rudolph — October 16, 2017 — October 16, 2017 Successful business marketing without excellent customer service is impossible. Customers expect timely customer service that will be able to answer to their queries instantaneously. That is why live customer chat is the future of customer service, and many businesses have included live chat support in … Continue reading Why Customer Service Live Chat Support is the Future of Marketing [Infographic]
Markets with home service ads: Service-area businesses are coming back to the local results
There’s good news and there’s bad news in the local service-area business space. Contributor Joy Hawkins brings us up to date. Joy Hawkins on October 13, 2017 After my column about Home Service Ads came out last week, I got a message from Google with some great news. They told me two things: Google … Continue reading Markets with home service ads: Service-area businesses are coming back to the local results
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