Tag Archives: Satisfaction”

5 Essential Ways to Encourage Job Satisfaction

Danny Gutknecht — November 27, 2017 Follow @dannygutknecht — November 27, 2017 Today’s workplaces cater to employees with open office spaces, staff retreats and flattening organizational hierarchies. But attempts to engage employees as more than clock punchers continue to fall short. A recent Gallup poll found more than two-thirds of employees in the U.S. are … Continue reading 5 Essential Ways to Encourage Job Satisfaction →

Employee Satisfaction Survey Templates That Still Work in 2017

Employee Satisfaction

Eyal Katz — February 15, 2017 Follow @eyalk100— February 15, 2017 [HAMILTON]You strike me as a woman who has never been satisfied [ANGELICA]I’m sure I don’t know what you mean. You forget yourself [HAMILTON]You’re like me. I’m never satisfied [ANGELICA]Is that right? [HAMILTON]I have never been satisfied [ANGELICA]My name is Angelica Schuyler [HAMILTON]Alexander Hamilton (via … Continue reading Employee Satisfaction Survey Templates That Still Work in 2017 →

Driving Action From a Customer Satisfaction Program

Customer Satisfaction

by Andrew Dalglish Follow @circle_researchAugust 18, 2016 Most companies have a customer satisfaction research programme in place, but not all are made equal. Some are active agents of change – they spur the organisation to act, building stronger customer relationships, boosting customer loyalty and ultimately improving commercial performance. Others are passive observers – they simply … Continue reading Driving Action From a Customer Satisfaction Program →

ACSI report: customer satisfaction increases for e-business despite dips in social media

Customer Satisfaction

ACSI has come out with a report on customer satisfaction across e-business. Tamar Weinberg on July 26, 2016 at 12:01 am ACSI, the American Customer Satisfaction Index, has released interesting findings regarding how social media, search engines and new websites have affected the overall perception of e-business. This year’s report culled data from nearly 70,000 … Continue reading ACSI report: customer satisfaction increases for e-business despite dips in social media →

Salesforce survey: Customer satisfaction is more important to marketers than revenue or customer acquisition

Customer Satisfaction

Newest “State of Marketing” report describes what approaches characterize high-performing marketing teams. Barry Levine on March 30, 2016 at 2:41 pm It’s all about customer satisfaction. That approach, which is increasingly becoming accepted wisdom among digital marketers, is confirmed in Salesforce’s newest “State of Marketing” report, out today. Thirty-five percent of surveyed marketers cited customer satisfaction … Continue reading Salesforce survey: Customer satisfaction is more important to marketers than revenue or customer acquisition →

17 Proven Ways to Improve Employee Satisfaction and Create an Awesome Office

Employee Engagement

by Jeff Murphy January 18, 2016January 18, 2016 How many times have you heard a manager or executive say this: “It’s called work for a reason.” For too long, this was the standard response when business leaders were forced to confront the subject of employee satisfaction. This statement carries a troubling implication. The subtext here … Continue reading 17 Proven Ways to Improve Employee Satisfaction and Create an Awesome Office →

Job Satisfaction Definition: Why Most Managers Get It Wrong

Job Satisfaction

by Jacob Shriar November 10, 2015 Follow @jacobshriarNovember 10, 2015 There’s no clear definition for job satisfaction. When you think about how important employee satisfaction is, the fact that there’s no universally clear definition is a huge problem. I want to put an end to this once and for all and establish a definition that … Continue reading Job Satisfaction Definition: Why Most Managers Get It Wrong →

How To Improve Job Satisfaction In A Growing Company

Employee Engagement

Jacob ShriarAugust 19, 2015 How is it that some big companies are so bad at job satisfaction? It makes little sense. If anything, big companies should understand the importance of job satisfaction since they have so many resources at their disposal. A study by researchers at Baylor University found that employees of small businesses feel … Continue reading How To Improve Job Satisfaction In A Growing Company →

What Does It Take To Generate “Total Customer Satisfaction”?

Customer Relationship Managemnet

Let’s assume that you are a member of the leadership team for your organisation. Circumstances are such that you decide that your organisation needs to focus on customers and generate “total customer satisfaction” on the assumption that satisfied customers buy more of your stuff at higher prices thus generating higher profits. How would you go … Continue reading What Does It Take To Generate “Total Customer Satisfaction”? →