Tag Archives: Satisfaction”

5 Key Ways to Improve Customer Satisfaction and Boost Retention

Tucker Mathis — February 18, 2020 By listening to customer needs and setting up streamlined ways for customers to interact with your business, you can improve customer satisfaction and boost retention. Small business owners know that the customer is the top priority, but so many tasks demand your time that customer service often gets lost … Continue reading 5 Key Ways to Improve Customer Satisfaction and Boost Retention

Using Customer Satisfaction Metrics: NPS Best Practices

Mia Jacobs — November 27, 2019 There’s a saying in business: if you can’t measure it, it never happened. But how do you measure satisfaction? Luckily, there’s a measure for that, too: customer satisfaction metrics. Customer satisfaction quantifies the degree to which a customer is pleased by a product, brand, or overall experience. If you … Continue reading Using Customer Satisfaction Metrics: NPS Best Practices

Agency Satisfaction Index: Take Control of Your Client Relationships

Karl Sakas — October 28, 2019 Follow @KarlSakas Consider your current stage: Powerless, Overwhelmed, Confident, or Valued? Agencies talk a lot about Client Satisfaction, which is important. But we need to talk more about Agency Satisfaction. Why? You’ll go out of business if clients are unhappy… yet if they’re happy while you’re miserable, you’ll want … Continue reading Agency Satisfaction Index: Take Control of Your Client Relationships

Employee Satisfaction Surveys: How to Keep Teams Happy and Thriving

Sara Staffaroni — May 15, 2019 — May 15, 2019 niekverlaan / Pixabay Employee satisfaction surveys are becoming common practice in companies that want to be at the top of their industry. That’s because it’s no longer enough for employees to simply show up for work, they have to also be satisfied and engaged with … Continue reading Employee Satisfaction Surveys: How to Keep Teams Happy and Thriving

4 Items That Will Increase Workplace Productivity & Satisfaction

Angela Stringfellow — October 22, 2018 Follow @CODAConcepts — October 22, 2018 A critical part of fostering a productive and healthy workplace environment comes down to the type of workplace you actively create. What then, can you do as an employer to establish a workplace environment that supports employees to work to their full potential, … Continue reading 4 Items That Will Increase Workplace Productivity & Satisfaction

5 Essential Ways to Encourage Job Satisfaction

Danny Gutknecht — November 27, 2017 Follow @dannygutknecht — November 27, 2017 Today’s workplaces cater to employees with open office spaces, staff retreats and flattening organizational hierarchies. But attempts to engage employees as more than clock punchers continue to fall short. A recent Gallup poll found more than two-thirds of employees in the U.S. are … Continue reading 5 Essential Ways to Encourage Job Satisfaction

Employee Satisfaction Survey Templates That Still Work in 2017

Eyal Katz — February 15, 2017 Follow @eyalk100— February 15, 2017 [HAMILTON]You strike me as a woman who has never been satisfied [ANGELICA]I’m sure I don’t know what you mean. You forget yourself [HAMILTON]You’re like me. I’m never satisfied [ANGELICA]Is that right? [HAMILTON]I have never been satisfied [ANGELICA]My name is Angelica Schuyler [HAMILTON]Alexander Hamilton (via … Continue reading Employee Satisfaction Survey Templates That Still Work in 2017

Driving Action From a Customer Satisfaction Program

by Andrew Dalglish Follow @circle_researchAugust 18, 2016 Most companies have a customer satisfaction research programme in place, but not all are made equal. Some are active agents of change – they spur the organisation to act, building stronger customer relationships, boosting customer loyalty and ultimately improving commercial performance. Others are passive observers – they simply … Continue reading Driving Action From a Customer Satisfaction Program

ACSI report: customer satisfaction increases for e-business despite dips in social media

ACSI has come out with a report on customer satisfaction across e-business. Tamar Weinberg on July 26, 2016 at 12:01 am ACSI, the American Customer Satisfaction Index, has released interesting findings regarding how social media, search engines and new websites have affected the overall perception of e-business. This year’s report culled data from nearly 70,000 … Continue reading ACSI report: customer satisfaction increases for e-business despite dips in social media