Ellen Christenberry December 13, 2020 A company recently charged me for a duplicate purchase I didn’t make. I knew if I didn’t jump on a call with customer service right then and there, I’d likely forget (or procrastinate) until it was too late and I couldn’t get the charges removed. So, I dropped everything I … Continue reading How to Stop Abandoned Calls From Ruining Your Customer Satisfaction and Toppling Your Other Call Center Metrics
Ellen Christenberry October 22, 2020 When I worked my first customer-facing job, I was on the verge of quitting every other week. The pay and benefits were good, the hours were flexible, many of my co-workers were fun. So what was the big deal? My supervisor. While I liked my supervisor as a person, and … Continue reading How to Coach the Coaches: What You Can Do to Improve Your Coaching Skills to Help Supervisors and Agents Boost Satisfaction in Your Contact Center
Emily Carroll July 17, 2020 COVID-19 has presented its fair set of challenges to HR professionals and organization leaders everywhere. The basic needs of our employees have changed, seemingly overnight. For example, according to LinkedIn’s 2019 Workforce Learning Report, 94% of employees said that they would stay at a company longer if it simply invested … Continue reading Why Now is More Important Than Ever to Measure Employee Satisfaction
Chanakya Kyatham — May 21, 2020 The global crisis of the Coronavirus disease has been the bane to businesses and organizations all across the world. It’s not only in terms of providing the best services but also in terms of obtaining customer feedback and surveys. Before the lockdown was announced along with strict measures of … Continue reading 7 Best Ways to Obtain Your Contactless Customer Feedback and Satisfaction Surveys [Infographic]
Tucker Mathis — February 18, 2020 By listening to customer needs and setting up streamlined ways for customers to interact with your business, you can improve customer satisfaction and boost retention. Small business owners know that the customer is the top priority, but so many tasks demand your time that customer service often gets lost … Continue reading 5 Key Ways to Improve Customer Satisfaction and Boost Retention
Hutch Morzaria — December 17, 2019 Follow @cxmaster There are many ways that job satisfaction affects the productivity of a company. Companies and organizations with more job satisfaction among their ranks will tend to have a higher production rate compared to companies with lesser rates of job satisfaction. An organization can ensure job satisfaction in … Continue reading The Crucial Role of Job Satisfaction
Mia Jacobs — November 27, 2019 There’s a saying in business: if you can’t measure it, it never happened. But how do you measure satisfaction? Luckily, there’s a measure for that, too: customer satisfaction metrics. Customer satisfaction quantifies the degree to which a customer is pleased by a product, brand, or overall experience. If you … Continue reading Using Customer Satisfaction Metrics: NPS Best Practices
Karl Sakas — October 28, 2019 Follow @KarlSakas Consider your current stage: Powerless, Overwhelmed, Confident, or Valued? Agencies talk a lot about Client Satisfaction, which is important. But we need to talk more about Agency Satisfaction. Why? You’ll go out of business if clients are unhappy… yet if they’re happy while you’re miserable, you’ll want … Continue reading Agency Satisfaction Index: Take Control of Your Client Relationships
Sara Staffaroni — May 15, 2019 — May 15, 2019 niekverlaan / Pixabay Employee satisfaction surveys are becoming common practice in companies that want to be at the top of their industry. That’s because it’s no longer enough for employees to simply show up for work, they have to also be satisfied and engaged with … Continue reading Employee Satisfaction Surveys: How to Keep Teams Happy and Thriving
Angela Stringfellow — October 22, 2018 Follow @CODAConcepts — October 22, 2018 A critical part of fostering a productive and healthy workplace environment comes down to the type of workplace you actively create. What then, can you do as an employer to establish a workplace environment that supports employees to work to their full potential, … Continue reading 4 Items That Will Increase Workplace Productivity & Satisfaction
