Look out for the rise of digital CS as vendors try to do more with less. Kim Davis on October 19, 2023 Almost all SaaS companies are raising or maintaining their investment in customer success, while investment in digital customer success is growing steadily with 48% currently embracing it. The data is from a new … Continue reading SaaS companies embrace digital customer success
Tag Archives: SaaS
Mind blown! Angie Judge on the reaction to her LinkedIn post on SaaS and customer success
Why SaaS vendors, including martech vendors, need to focus on customer success and not just the subscription renewal. Kim Davis on August 30, 2023 Just a week ago, Angie Judge, CEO of Dexibit, a platform that provides data and analytics for visitor attractions, lit a fire on LinkedIn. She had canceled a SaaS subscription the … Continue reading Mind blown! Angie Judge on the reaction to her LinkedIn post on SaaS and customer success
What is SaaS Security? Benefits, Challenges, and Best Practices
What is SaaS Security? Benefits, Challenges, and Best Practices Pui Mun Beh / 22 Jun 2022 In today’s world, technology dominates everything from the simplest to the most complex of activities. Software is undoubtedly the primary need of the market. Most organizations are trending towards cloud and multi-cloud implementations. This move is not surprising … Continue reading What is SaaS Security? Benefits, Challenges, and Best Practices
Why Should a SaaS Startup Use a Knowledge Base?
Why Should a SaaS Startup Use a Knowledge Base? Dheepika / 06 May 2022 Waiting for a customer service representative for a long time can really be haunting. In today’s face-paced world, all the customers are expecting instant answers. It is evident that the customer success team should also automate answering questions to their … Continue reading Why Should a SaaS Startup Use a Knowledge Base?
Payment Processing For SaaS: 9 Common Obstacles & Solutions
Amit Dua January 16, 2022 Did you know that the estimated global market value of SaaS companies in 2021 is around $ 123 billion? While these stats show that SaaS is the most expanding industry, many startups take their company’s payment processing for granted. Ideally, a standard SaaS Company will provide their customers to pay … Continue reading Payment Processing For SaaS: 9 Common Obstacles & Solutions
Payment Processing For SaaS: 9 Common Obstacles & Solutions
Amit Dua January 16, 2022 Did you know that the estimated global market value of SaaS companies in 2021 is around $ 123 billion? While these stats show that SaaS is the most expanding industry, many startups take their company’s payment processing for granted. Ideally, a standard SaaS Company will provide their customers to pay … Continue reading Payment Processing For SaaS: 9 Common Obstacles & Solutions
The 5 Best SaaS Website Examples (+Best Practices to Drive Conversions)
Alejandra Zilak January 12, 2022 Software as a Service (SaaS) brings a lot of benefits to businesses everywhere — it’s usually lower in cost than traditional software, it saves time since there’s no installation required, and it makes it a lot easier for teams to collaborate, regardless of where in the world they’re working. While … Continue reading The 5 Best SaaS Website Examples (+Best Practices to Drive Conversions)
Recruitment SaaS vs. Recruiting with Excel or Google Sheets: Pros and Cons
Stacy Lee December 23, 2021 Recruitment is a time-consuming and challenging process that demands the use of resources, patience, and dedication. On average, a corporate job ad receives 250 resumes. In addition to reviewing a large number of applications regularly, recruiters must make certain that no activity takes up too much time and that each … Continue reading Recruitment SaaS vs. Recruiting with Excel or Google Sheets: Pros and Cons
How to Scale Hiring with a Recruiting SaaS for a Startup
Stacy Lee December 21, 2021 There are 472 million entrepreneurs worldwide and 305 million total startups annually. Thus, 100 million startups open each year. Yet, about half of startups survive the first five years. Only 40 percent of startups become profitable, and one over 200 become actual scaleups. Even though all leaders develop their companies … Continue reading How to Scale Hiring with a Recruiting SaaS for a Startup
Recruitment KPIs & Ways to Boost Them with Your Recruiting SaaS
Stacy Lee December 16, 2021 Business leaders will often see their strategies fail, regardless of how much thought they put into it. Not every effort pays off, and not every investment is worthwhile. It’s easy to believe that the worst thing that could happen in these cases is to waste money. Yet, that would be … Continue reading Recruitment KPIs & Ways to Boost Them with Your Recruiting SaaS
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