Tag Archives: Ready

The Rise of Live Chat Support: Is Your Contact Center Ready?

by Suzanna Colberg May 28, 2016May 28, 2016 “The most effective customer service is designed to reduce effort at all stages of the customer journey—not just after a sale or when problems arise.” This insight from journalist and market researcher Craig Borowski rings particularly true in an age where digital interaction has become the norm … Continue reading The Rise of Live Chat Support: Is Your Contact Center Ready?

Not Digital Ready Yet? Give Digital Transformation A Kick Start

by Denise O’Berry January 2, 2016 Follow @deniseoberryJanuary 2, 2016 There’s no stopping digital transformation, and if your company isn’t ready it will be easy to get left behind. Digital transformation means different things to different people and the definition has continued to shift over time. To some it means external digital channels and to … Continue reading Not Digital Ready Yet? Give Digital Transformation A Kick Start