Tag Archives: Poor

Curb Call Center Attrition by with Dealing Poor Performers

Suzanna Colberg — May 6, 2020 No company wants its worst performers to stick around for a long time. However, for many call centers, this “reverse attrition” problem is exactly what happens. Employees who execute interviews beautifully leave you with the kind of buyer’s remorse even your most bitter customers could only dream about. Sometimes … Continue reading Curb Call Center Attrition by with Dealing Poor Performers

Poor Colour Contrast Can Impact Your Website

Brent Morrison — March 20, 2019 — March 20, 2019 Imagine trying to browse the internet but you can’t read anything. You squint and look closer. You adjust your screen. You try everything but nothing seems work. Unfortunately, this is a reality for many people who suffer from vision deficiencies, including those with colour deficiencies, … Continue reading Poor Colour Contrast Can Impact Your Website

How To Avoid the Enormous Costs of Poor Succession Planning

Darleen DeRosa — March 8, 2019 Follow @onpoint_llc — March 8, 2019 When it comes to identifying and developing future leaders, ignorance can be costly. Without a robust succession strategy in place, companies run the risk of spending valuable resources promoting leaders who turn out to be the wrong fit and must ultimately be replaced. … Continue reading How To Avoid the Enormous Costs of Poor Succession Planning

How to Handle Poor Employee Performance at Work Like a Pro

Justin Fragapane — May 2, 2018 — May 2, 2018 Every manager at some point in their career finds themselves faced with an underperforming employee. Addressing poor work performance can be difficult, uncomfortable, and even downright awkward. The good news? When it comes to dealing with this issue, some basic planning and a little bit … Continue reading How to Handle Poor Employee Performance at Work Like a Pro

The Cost of Poor Delivery and Engagement As A Consequence of Bad Data

Ross Sibbald — October 11, 2017 Follow @https://www.twitter.com/rosssibbald — October 11, 2017 Information and data form part of an organization’s strategic assets. Not having clean, up to date, valuable and relevant data is a massive opportunity cost for your business and believe it or not, consequence of bad data affects more than just the costs. … Continue reading The Cost of Poor Delivery and Engagement As A Consequence of Bad Data