Revenue Lost By Poor Digital Experience Can Now Be Measured by Laurie Sullivan , Staff Writer @lauriesullivan, March 17, 2022 Tracking the performance and qualifying the financial impact of a customer’s digital experience typically requires the ability to analyze data and benchmark it to compare to others in the industry. Developers at Qualtrics XM believe they … Continue reading Revenue Lost By Poor Digital Experience Can Now Be Measured
Susan Tucker October 7, 2021 The content on your website is what builds relationships with your audience and leads them to take the action you want them to take. If your website isn’t working to achieve this goal, there’s a good chance the problem is your content. Sometimes, you need to conduct a review and … Continue reading Poor Conversion Rates? It Could Be Time for a Website Content Review
Isaac Dumet September 24, 2021 Despite investing heavily in digital solutions at the start of the pandemic, many business leaders are seeing productivity losses within their organizations. With economies around the world re-opening, they are now looking at the future shape of their workforces. The downward productivity trend after initial gains at the start of … Continue reading How Poor Communication Strategies Widened the Corporate Productivity Gap
Suzanna Colberg — May 6, 2020 No company wants its worst performers to stick around for a long time. However, for many call centers, this “reverse attrition” problem is exactly what happens. Employees who execute interviews beautifully leave you with the kind of buyer’s remorse even your most bitter customers could only dream about. Sometimes … Continue reading Curb Call Center Attrition by with Dealing Poor Performers
Robert Nissenbaum — July 9, 2019 Follow @rnissenbaum — July 9, 2019 Focusing on it as a metric for determining how well posts are performing is a poor metric. Trying to get more ‘reach’ or impressions is a poor approach. The ‘butts in seats’ and the ‘more eyes’ approach is a poor substitute for good … Continue reading Why Reach and Impressions Are Poor Social Media Metrics
Marie Fincher — June 27, 2019 — June 27, 2019 Before I started researching the content for this article, I thought that email was going to be a critical channel for B2B content marketing. But what I found wasn’t exactly what I had anticipated. Some of the most surprising findings came from The State of … Continue reading B2B Email Marketing Techniques to Avoid Poor Sales Practices
Brent Morrison — March 20, 2019 — March 20, 2019 Imagine trying to browse the internet but you can’t read anything. You squint and look closer. You adjust your screen. You try everything but nothing seems work. Unfortunately, this is a reality for many people who suffer from vision deficiencies, including those with colour deficiencies, … Continue reading Poor Colour Contrast Can Impact Your Website
Darleen DeRosa — March 8, 2019 Follow @onpoint_llc — March 8, 2019 When it comes to identifying and developing future leaders, ignorance can be costly. Without a robust succession strategy in place, companies run the risk of spending valuable resources promoting leaders who turn out to be the wrong fit and must ultimately be replaced. … Continue reading How To Avoid the Enormous Costs of Poor Succession Planning
Sandra Hess — November 2, 2018 — November 2, 2018 Have you ever hired what you thought was a star candidate, only to find out months down the road that his talk didn’t match his performance? If so, you are not alone. Studies show that 95 percent of all employers make bad hiring decisions. Despite … Continue reading Don’t Risk Losing a Prime Candidate Over a Poor Interview
Justin Fragapane — May 2, 2018 — May 2, 2018 Every manager at some point in their career finds themselves faced with an underperforming employee. Addressing poor work performance can be difficult, uncomfortable, and even downright awkward. The good news? When it comes to dealing with this issue, some basic planning and a little bit … Continue reading How to Handle Poor Employee Performance at Work Like a Pro
