Tag Archives: Management

Fast Growing Businesses Have Unique Performance Management Training Needs

Michael Kelly — January 13, 2020 Recent research from the World Economic Forum has found that one of the greatest impediments to scaling a fast-growth company is talent management. In their study of nearly 200 hypergrowth companies the Forum found that 55% of these companies were struggling with talent challenges. Part of the challenge for … Continue reading Fast Growing Businesses Have Unique Performance Management Training Needs

Q&A on Personalization Management Offices (PMOs)

Sara Card — January 10, 2020 The personalization market continues to mature as demand continues to rise. According to a Gartner report from last month, “Personalization is now a strategic imperative. It has evolved from a ‘nice to have’ to a ‘need to have.’” That’s because, for B2B and B2C companies across industries, recognizing their … Continue reading Q&A on Personalization Management Offices (PMOs)

A Guide to Change Management in Your Contact Center: 4 Strategies to Align People and Processes as You Move your Tech to the Cloud and Mature your Systems this Year

Veronica Krieg — January 10, 2020 More than 80% of CX professionals said they were starting or in the middle of a digital transformation project in 2019. And, the focal point for these transformative moves is improving customer experience. As disruptors and new competitors emerge in markets, companies continue to seek out ways to level … Continue reading A Guide to Change Management in Your Contact Center: 4 Strategies to Align People and Processes as You Move your Tech to the Cloud and Mature your Systems this Year

Start 2020 Off Right With a Focus on Knowledge Management

Paul Selby — January 7, 2020 Image by PublicDomainPictures from Pixabay Customer service agents field inquiries from customers multiple times per day. Online communities overflow with customer questions. In both situations, these are often the same, repeated issue. But that doesn’t mean new problems aren’t also cropping up a solution. This is where a strong, … Continue reading Start 2020 Off Right With a Focus on Knowledge Management

What’s in the Future for Performance Management?

Hassan Mansoor — December 30, 2019 Follow @Hassan_Mansoor1 geralt / Pixabay The world of enterprise is moving ever so fast. According to the report Performance Management’s Digital Shift by McKinsey & Company and MIT Sloan Management Review, steering your company to success nowadays takes less gut feeling and a more data-based approach. Naturally, such an … Continue reading What’s in the Future for Performance Management?

Performance Management: How to Get It Right

Mrinmoy Rabha — December 23, 2019 What is performance management? Performance management is a system that analyses employees’ performance and weed out the problems that they are facing. Michael Armstrong gave the most relevant definition of performance management in his book “Performance Management: Key Strategies and Practical Guidelines.” It states- “Performance management is a systematic … Continue reading Performance Management: How to Get It Right

Product ownership is the keystone to martech management

Implementing frameworks like Scrum and Prosci can increase the chances of a product’s success, but a person must accept the responsibilities to own it. Steve Petersen on December 18, 2019 I’ve written about the importance of product adoption. Getting a return on something that no one regularly uses is pretty tough. Adoption isn’t the only … Continue reading Product ownership is the keystone to martech management