Tag Archives: Management

4 Ways to Model Leadership in Upper-Level Management

Laura Spawn June 25, 2020 For upper-level managers to maximize the productivity and profitability of their businesses, they must evolve from managers into leaders. From a leadership mindset, rather than a management-focused mindset, upper-level managers can become instruments of change, take calculated risks, plan long-term, expand their knowledge and skills, and mentor others. Leaders move … Continue reading 4 Ways to Model Leadership in Upper-Level Management

Tips on How You Can Bridge the Gap Between Remote and In-Office Contact Center Agents Faster With the Right Workforce Management Strategy

Laura Krajewski June 22, 2020 Last fall, Global Workplace Analytics told us that the number of people who work from home has increased by 140% since 2005. And as we live and work through a pandemic, that number has only grown. In the last few months, technology giants like Apple, Facebook, Microsoft and Twitter have … Continue reading Tips on How You Can Bridge the Gap Between Remote and In-Office Contact Center Agents Faster With the Right Workforce Management Strategy

What’s Digital Asset Management and why are marketers adopting the technology?

The dramatic growth of both media assets and devices is fueling an interest in systems to organize digital assets. Pamela Parker on June 15, 2020 Digital Asset Management platforms, often called DAMs, are software programs that store, organize and enable the more efficient use of an organization’s entire library of digital assets. A DAM is … Continue reading What’s Digital Asset Management and why are marketers adopting the technology?

Martech Spotlight: How Kenshoo does digital commerce ad management

At a time when digital commerce is more important than ever, we’re profiling vendors that help retailers scale their ads on e-commerce marketplaces. Pamela Parker on June 11, 2020   Kenshoo Ecommerce combines holistic measurement of Amazon Advertising activity, retail analytics and product-driven data with optimization technology. Advertisers have access to product-driven campaign management at … Continue reading Martech Spotlight: How Kenshoo does digital commerce ad management

Pivot Your Workforce Management Strategies Toward Employee Engagement

Laura Krajewski — June 9, 2020 Alexas_Fotos / Pixabay Picture this: Every day, your agents come to work to find interactions that totally match their skills. They’re empowered to answer customer questions. And they’re the experts on the needs of your customers. Every person who reaches out gets directed to the agent who knows how … Continue reading Pivot Your Workforce Management Strategies Toward Employee Engagement

How a Visitor Management System Can Improve Safety & Security for Workplaces, Offices

Chanakya Kyatham — May 27, 2020 Offices often have a lot of people walking in and out of its premises, and installing a CCTV camera at the entrance no longer cuts it as enough workplace security. In order to avoid any data security breach or physical threat from unwanted and dangerous visitors, it is important … Continue reading How a Visitor Management System Can Improve Safety & Security for Workplaces, Offices

Team Management Made Easy: 5 Tools to Improve Team Management and Collaboration

Lilach Bullock — May 15, 2020 Great team management can have a huge impact on the success of your business. That’s because the better you collaborate, the more productive everyone will be. On the other hand, bad organization will almost certainly have the opposite effect: low productivity and time and resources lost. This is especially … Continue reading Team Management Made Easy: 5 Tools to Improve Team Management and Collaboration

The benefits of using workflow and project management tools

Considering adding a workflow or project management solution to your martech stack, but looking for a business case? Pamela Parker on May 13, 2020 Digital marketing – involving everything from search engines to social media to display ads to email to mobile apps and more – is a complex endeavor, whether marketers are in-house at … Continue reading The benefits of using workflow and project management tools