Tag Archives: Isn’t

51% of consumers would leave a brand if digital experience isn’t as good as in-person

Digital Experience

PwC survey finds younger consumers are more likely to switch brands. Chris Wood on July 21, 2022 More than half of U.S. consumers (51%) say they’d be less loyal to a brand if the digital experience isn’t as enjoyable as in-person, according to PwC’s Customer Loyalty Survey 2022. For Gen Z, that number soared to … Continue reading 51% of consumers would leave a brand if digital experience isn’t as good as in-person →

No, the customer isn’t always right—How to get the most from your CX data

User Experience

Brands influence consumer perception through the intentional design and execution of their experiences. Here are four steps to get it right. Material on February 11, 2022 In the customer experience world, memory is a powerful force that shapes consumer-brand relationships. Unfortunately, memory can be misleading.  Thanks to Nobel prize-winning psychologist Daniel Kahneman, we know that … Continue reading No, the customer isn’t always right—How to get the most from your CX data →

Why SEO Isn’t Enough

SEO Strategy

Why SEO Isn’t Enough by Laurie Sullivan , Staff Writer @lauriesullivan, September 24, 2019 It is now increasingly important to combine a mixture of paid and organic search into campaigns, including deep-click navigation. It’s not in Google’s interest financially to focus on building out organic search, although the company does support SEO through the ability to … Continue reading Why SEO Isn’t Enough →

Why SEO Isn’t Enough

Content Strategy

Why SEO Isn’t Enough by Laurie Sullivan , Staff Writer @lauriesullivan, August 16, 2019 It is now increasingly important to combine a mixture of paid and organic search into campaigns, including deep-click navigation. It’s not in Google’s interest financially to focus on building out organic search, although the company does support SEO through the ability to … Continue reading Why SEO Isn’t Enough →

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