Unlock the insights hidden in sales decks, onboarding guides and support docs to create content that earns buyers’ attention and drives results. Stephanie Trovato on October 21, 2025 A few months ago, I sat in on a customer success call where our CSM guided a new client through onboarding. She anticipated questions before they … Continue reading How to turn internal docs into content that converts
Stack documentation, optimization and platform management impact the customer experience, sales efficiency, and even long-term innovation. Steve Petersen on July 16, 2025 In January 2020, Scott Brinker introduced five martech archetypes: maestros, makers, modellers, marketers and managers. His framework maps roles based on their internal or external focus and whether they lean more toward … Continue reading Martech maestros focus on internal processes — and drive external success
Google CEO says more layoffs expected ‘throughout the year’ in internal memo This follows the company’s recent rounds of redundancies, which affected over a thousand employees. Richard Lai Updated Thu, Jan 18, 2024 REUTERS / Reuters Following Google’s recent rounds of layoffs affecting over a thousand jobs, CEO Sundar Pichai has reportedly told remaining … Continue reading Google CEO says more layoffs expected ‘throughout the year’ in internal memo
Internal memo says Sam Altman’s firing wasn’t due to ‘malfeasance’ or OpenAI safety practices The message to staff, sent by COO Brad Lightcap, was obtained by Axios and The New York Times. Cheyenne MacDonald Sat, Nov 18, 2023 Carlos Barria / reuters An internal memo sent to OpenAI staff on Saturday after former CEO … Continue reading Internal memo says Sam Altman’s firing wasn’t due to ‘malfeasance’ or OpenAI safety practices
A permission change with Amazon Web Service prevented customers from accessing most Salesforce services for several hours. Constantine von Hoffman on September 20, 2023 There was a huge outage of Salesforce services today following an internal permission change. As a result, customers were not able to access services for several hours. “This is about … Continue reading Salesforce says an internal action caused service outage
How to Improve Internal Team Communication Deanna Ritchie / 09 Sep 2022 The quality and consistency of your internal team communications have the power to change your business for the better or the worse. With more fluid, clearer forms of interaction, your team members will collaborate more effectively and improve overall productivity. With lapses … Continue reading How to Improve Internal Team Communication
Kinga Edwards October 5, 2021 In today’s fast-paced world, internal communication is essential to a successful company. If employees are not in sync with each other and the overall vision of the company, it can lead to lost productivity and wasted time. In this blog post, we will discuss 8 steps you can take in … Continue reading 7 Steps to a More Efficient Internal Communication Workflow
Liz Kislik September 22, 2021 One of my clients runs an in-house operation that provides goods and services to other areas of the company. If she can’t satisfy her internal customers’ needs, they can decide take their business elsewhere, which may not be good for her group’s results or the larger company’s bottom line. … Continue reading Why It’s Important for Internal Service Providers to Understand Client Needs
Errol Allen July 12, 2021 While it is important to focus on sales growth and profit margins, it’s also critical to understand what is connected to a company’s ability to function well internally. You know how the saying goes – “what happens on the inside becomes visible on the outside.” Here are 3 ways to … Continue reading Internal Connectivity – 3 Ways to Determine How Well Your Company is Connected
Paul Selby May 7, 2021 Photo by Kelly Sikkema on Unsplash For the 2020 tax season, the United States Internal Revenue Service (IRS) has pushed back its typical April 15th filing deadline to May 17th. Last year, the 2019 tax filing deadline was extended to June 15th, a much more drastic delay attributed primarily to … Continue reading Putting the “Service” Back Into the Internal Revenue Service
