8 Ways to Improve Your Customer Service Security Roman Shvydun / 15 Aug 2022 “I forgot my password. Please, help me. I have an urgent order — please!?!” Quite an innocent start that happens quite often in chats with your customer care agents, isn’t it? But that’s how undermining your customer service security may actually … Continue reading 8 Ways to Improve Your Customer Service Security
Instead of depending on segments to drive messages and experiences, AI tailors to individual customers at scale. Chris Wood on July 11, 2022 Customer-centric messaging and experiences require smart responses managed by AI. If customers aren’t receiving relevant emails or other communications, they’ll simply opt out. “Right now, marketing is failing more than it works,” … Continue reading Using AI to improve customer experience and customer journey orchestration
Top 10 Tips to Improve Your Website Traffic Erik Emanuelli / 29 Jun 2022 Are you looking for ways to increase your website traffic? If so, you’re in the right place! In this post, we will discuss tips that will help drive more visitors to your site. Traffic is essential for any business – … Continue reading Top 10 Tips to Improve Your Website Traffic
By Herbert Lui June 05, 2022 One of the most difficult emotions to come to terms with is doubt. We dislike it so much that we’d choose to lie to ourselves and pretend. That’s the allure of faking it till you make it; in a sense, you’re making a promise against your … Continue reading 3 ways to harness your self doubt to improve your confidence and creativity
5 Ways to Improve and Optimize Your Company’s Data Security Program Peter Daisyme / 27 May 2022 Data. It’s one of the most critical and valuable assets of any organization. Is it any wonder, then, that cybercriminals around the world go after it? Your job as a business owner is to implement a security program … Continue reading 5 Ways to Improve and Optimize Your Company’s Data Security Program
Contract Management: How to Improve Your Processes Deanna Ritchie / 20 May 2022 Contract management is an essential part of most businesses, responsible for helping companies draft arrangements, form partnerships, and more. However, you could lose money without the right tools and processes in your contract management strategy or, worse, face legal trouble. So … Continue reading Contract Management: How to Improve Your Processes
By Amy Kan May 20, 2022 Throughout my many years in a corporate career, no matter the industry, size of the company, or the country, there was always some kind of individual performance management that involved goal-setting. The most effective version used key performance indicators (KPIs) that cascaded down the organization from the executive … Continue reading This is how to develop goals that align your team and improve performance
Remote work challenges become assets when workflow is transformed digitally. Chris Wood on May 25, 2022 There’s nothing virtual about the sea change marketing teams have experienced in the last two years. The fact that marketers are working remotely over digital channels is a very concrete reality calling for new approaches to workflow. Here are … Continue reading 4 strategies to help marketing teams improve workflow and collaboration
When it comes to improving your email programs, it’s all about the numbers. Kath Pay on May 6, 2022 Whether you think of email as an art, a science or both (as I do), there’s no escaping the reality that email is a numbers game through and through. Knowing which numbers (or metrics) to track … Continue reading Better reporting can improve email performance
Goal is to bring the best parts of virtual events to in-person and vice versa. Constantine von Hoffman on April 13, 2022 Video-conferencing platform Zoom and telecomms company Intrado have each announced new features to improve event hosting. Zoom Events license holders can now increase branding during virtual events and create a virtual backstage area. … Continue reading Zoom and Intrado launch new features to improve event experience and management
