Tag Archives: Improve

You Can’t Improve What You Don’t Measure

Ryan Estis November 9, 2020 “When you were presenting at the Summit in January, I was concerned. I thought I detected the early onset of Parkinson’s in your right hand. When you have it — you get an eye for it. The last two times I have seen you present — totally different — I … Continue reading You Can’t Improve What You Don’t Measure →

How to Use Google My Business to Improve Your Local Search Ranking

Google My Business

Daniel Hopper November 5, 2020 With over 90% of the search engine market, it is important for businesses that they are easily found through Google searches. Google has made it easier for businesses to rank on their search engine by introducing Google My Business. Optimising your Google My Business profile will improve your rankings through … Continue reading How to Use Google My Business to Improve Your Local Search Ranking →

7 Tips to Simplify & Improve Employee Journey Mapping

Employee Management

Jeannie Walters November 5, 2020 What is Employee Journey Mapping? If you’re familiar with customer journey mapping, then you may know more about employee journey mapping (EJM) than your realize. Employee journey mapping uses the same concepts and best practices of customer journey mapping to help you: Understand your employee experience better Provide the resources, … Continue reading 7 Tips to Simplify & Improve Employee Journey Mapping →

3 Simple Ways to Improve Cash Flow to Support Your Business

Cash Flow

Angela Hausman, PhD November 4, 2020 People often say that cash is king when it comes to the management of any business, and it is true. More businesses fail due to poor cash flow than any other reason. Don’t just go by my word. A US bank study estimates that 82% of small businesses fail … Continue reading 3 Simple Ways to Improve Cash Flow to Support Your Business →

6 Proven Tips To Improve Ecommerce Conversions

eCommerce Platforms

Joydeep Bhattacharya October 25, 2020 The average conversion rate of an ecommerce site is between 2-3%. It is hard to generate conversions because there are so many options available before the customers. Nowadays, there is a niche store available for almost every commercial search query which makes it hard for you to attract visitors to … Continue reading 6 Proven Tips To Improve Ecommerce Conversions →

How to Coach the Coaches: What You Can Do to Improve Your Coaching Skills to Help Supervisors and Agents Boost Satisfaction in Your Contact Center

Coaching Techniques

Ellen Christenberry October 22, 2020 When I worked my first customer-facing job, I was on the verge of quitting every other week. The pay and benefits were good, the hours were flexible, many of my co-workers were fun. So what was the big deal? My supervisor. While I liked my supervisor as a person, and … Continue reading How to Coach the Coaches: What You Can Do to Improve Your Coaching Skills to Help Supervisors and Agents Boost Satisfaction in Your Contact Center →

Email Marketing: A Tool to Strengthen Relationships, Improve Brand Awareness and Increase Sales

Email Marketing

Daniel Hopper October 20, 2020 Email Marketing has become one of the most popular and effective marketing method and relationship management tool used by businesses since it rose quickly into prominence with the internet about 25 years ago. Pretty quickly, most people had a personal email address and were checking their email, making it a … Continue reading Email Marketing: A Tool to Strengthen Relationships, Improve Brand Awareness and Increase Sales →

What is Schema and How Can it Improve Your SEO

SEO Checklist

Alexa Rees October 18, 2020 If you own a business, you probably have a basic knowledge of SEO and how it can help improve your online marketing. SEO is ever-changing and quite frankly can be difficult to keep up with. With countless factors at play, it can be difficult to know what changes to make … Continue reading What is Schema and How Can it Improve Your SEO →

The 50 Best Team Building Activities to Foster Camaraderie and Improve Your Workplace Culture

Team Management

Erika Giles October 12, 2020 Creating a positive workplace culture is important for many reasons. It can help you retain your top talent, foster a collaborative work environment, and attract A players to join your team. Plus, when your staff enjoys coming into work, they’re more engaged, healthier, and better aligned, all of which helps … Continue reading The 50 Best Team Building Activities to Foster Camaraderie and Improve Your Workplace Culture →

How to Improve Client Engagement With Email Marketing Automation

Email Marketing Automation

Sam O’Brien October 10, 2020 Communication is the key to lasting customer and client loyalty. It’s essential, therefore, that businesses make themselves accessible to consumers in numerous ways – whether it’s through engaging insurance cold calling scripts, social media, or phone systems for small businesses. Customers expect that when they buy goods and services, their … Continue reading How to Improve Client Engagement With Email Marketing Automation →