June 07, 2026 Layoffs don’t have to feel inhumane BY Karina Mangu-Ward Most leaders approach layoffs as a messaging problem. What do we say? How do we say it? How do we avoid panic, legal risk, or reputational damage? But that framing misses what’s actually at stake. Layoffs are moments when employees decide whether leadership can … Continue reading Layoffs don’t have to feel inhumane
June 06, 2026 11 ways to make your time feel less rushed during a busy week BY Jeremy Caplan This article is republished with permission from Wonder Tools, a newsletter that helps you discover the most useful sites and apps. I love Laura Vanderkam’s books about how to make the most of time. It’s never about stuffing more into … Continue reading 11 ways to make your time feel less rushed during a busy week
The cross-channel ad ops problem is real and mostly ignored. Here’s what it’s costing performance marketers — and what’s actually changing. By AdPlus Published on May 21, 2026 Ask any paid media manager how their Monday morning starts, and you’ll hear some version of the same story. Google Ads. Meta. LinkedIn. TikTok. Reddit. Pull … Continue reading Your campaigns span 12 channels. Why does it feel like 12 jobs? by AdPlus
Great CX starts with purpose, not technology. Create smart, human-centered experiences by focusing on what really matters. Shiv Gupta on July 22, 2025 We’ve all felt the frustrating side of automation — irrelevant marketing emails, clunky digital workflows, or robotic customer service that leads you in circles. Too often, technology is used to reduce … Continue reading When AI makes customer experience feel personal
When Amazon AI Shopping Agents Feel Like Humans by Laurie Sullivan , Staff Writer @lauriesullivan, October 10, 2024 Image source: Agora Google may have triggered a trend in 2017 with a service that allowed users to schedule appointments and make reservations. Now Amazon wants to build AI agents that will perform specific tasks without human intervention. These agents, … Continue reading When Amazon AI Shopping Agents Feel Like Humans
Paying more attention to values and preferences could lead to more business with turned-off customers. Chris Wood on September 11, 2024 Do your customers feel like you’re giving them enough attention? Forty-four percent of Americans say they feel ignored by the media and most advertisers. And it’s not that consumers aren’t hearing from brands. … Continue reading Nearly half of US consumers feel ignored by marketers
June 06, 2024 How to give a presentation that doesn’t feel cheesy or self-serving An expert shares four steps that can help you give a more authentic and impactful presentation. BY Kris Flegg When presenting in front of an audience, you’ll probably think about what you want to gain—and that’s okay. You’ve got a sale to … Continue reading How to give a presentation that doesn’t feel cheesy or self-serving
May 23, 2024 3 tips to feel less bored at work A time management coach explains how being bored at work is a legitimate issue that can sabotage your productivity and your happiness. BY Elizabeth Grace Saunders Sometimes, work feels excruciating. You don’t want to wake up in the morning for it. You feel constantly distracted. … Continue reading 3 tips to feel less bored at work
May 06, 2024 Why so many of us feel lonely at work On this week’s episode of The New Way We Work, CEO of TheLi.st Ann Shoket explains why so many people feel lonely at work and how both leaders and employees can build a support system. BY Kathleen Davis For years, leaders have tried to … Continue reading Why so many of us feel lonely at work
Sharing Personal Data Becomes Easier When Consumers Don’t Feel Prodded Or Pushed by Laurie Sullivan , Staff Writer @lauriesullivan, February 1, 2024 Nearly one-third of consumers would decline non-essential website cookies if asked, and 58% would opt out of mailing lists regularly, but 47% said they will share data with a business on their own terms, … Continue reading Consumers Willingly Give Personal Data When They Don’t Feel Prodded Or Pushed
