by Jesse RichardsonAugust 30, 2016 Customer satisfaction is one of the most powerful indicators of success for your business. That statement likely doesn’t come as a huge surprise. Ask just about any business owner, and they’ll tell you they “know satisfaction is important.” Experts have profusely reported on single-question customer metrics as great indicators of … Continue reading The Importance of Product Feedback (And How to Gather It)
by Rick Lepsinger Follow @onpoint_llcAugust 13, 2016 Many organizations would like to integrate 360 feedback into their performance management system. And why not? Appraisal and development systems are aligned. They should feed into each other. The 360 data should be applicable in many ways. We believe the logic of this argument is sound and that … Continue reading Are You Ready to Integrate 360 Feedback Into Your Appraisal Process?
by Alexa Lopresti June 29, 2016June 29, 2016 In order to make sure that you are constantly improving your business it is important to collect feedback from your community. Gathering the opinions of those who are experiencing your business from the outside looking in gives some valuable perspective and is a crucial step to successful … Continue reading The Importance of Collecting Feedback From Your Community
by Rick Goodman June 17, 2016 Follow @DrRickGoodmanJune 17, 2016 Leaders, I have an important question for you: Do you actively court feedback? Are you constantly seeking insight into how you’re doing your job, and suggestions for how you could do it even better? To put it even more pointedly: If one of your team … Continue reading Do You Have a Feedback Culture?
by Nicola Faulkner June 7, 2016June 7, 2016 There are lots of ways to encourage customers to submit their feedback, make the process as easy as possible and they’re happy to tell you what they think. Customer feedback is extremely important if you want to develop your business, products, and services in line with their … Continue reading Collecting Customer Feedback via Email
by Imani Mixon June 5, 2016 Follow @ImaniMixonJune 5, 2016 Traditional marketing teaches companies to think of customers as a bridge between inventory and sales. In the age of hypervisibility and technology, brands are adding resources to their marketing stack that allow them to build unique experiences instead of merely monitoring customer behavior. The most … Continue reading From Feedback to Features: Your Customer-Approved eCommerce Experience
by Kim Niemi May 18, 2016 Follow @KimNiemiDMGMay 18, 2016 With the many channels consumers have to provide feedback to your business – from online review sites to social media pages – knowing where to focus your attention can be overwhelming. Luckily there are plenty of killer social monitoring solutions so businesses can easily automate … Continue reading 3 Types of Consumer Feedback You Should Not Ignore (And How to Respond to Them)
by Rick Lepsinger May 10, 2016 Follow @onpoint_llcMay 10, 2016 Should 360 feedback be used for performance management and not just for development? This is a hotly debated question with experts coming down on both sides. We believe the answer is yes: seeking feedback from multiple parties who interact with employees—including supervisors, colleagues and direct … Continue reading Using 360 Feedback In Performance Management
Majority say that their feedback is ignored by enterprises. Greg Sterling on March 21, 2016 Companies tend to think of their apps as marketing or e-commerce channels. Apps can also be the source of valuable customer feedback; however, most companies are failing to utilize them for customer insights. Those companies that do seek user … Continue reading Survey: More than half of customers will defect unless their feedback is recognized
by Ajit Singh March 8, 2016 Follow @cycle_wallahMarch 8, 2016 User feedback is by far the most underrated method employed by businesses to improve their product’s user experience. Why a company would want to know what its user thinks about its product is same as to why the manager in a restaurant wants to know … Continue reading How Important is It to Take User Feedback (Also 11 Ultimate Hacks on How to Take it)
