Contributor Jim Williams says it’s time to really listen to your customers’ words and understand the experience they expect you to deliver. Jim Williams on November 16, 2016 Ever since my team attended Content Marketing World this fall, I’ve been thinking about the benefits of user-generated content (UGC). It was a hot topic during … Continue reading How user-generated content and customer feedback can strengthen your value proposition
Liz Kislik — November 15, 2016 — November 15, 2016 I recently surprised a C-level operations exec with recommendations about a business problem that were quite different from the advice he had received from others. Here’s the situation: Through the grapevine, a bunch of junior R&D folks expressed concern about a team of colleagues who … Continue reading Why Feedback Fails, and What to Do Instead
Bryan Rusche — November 2, 2016 Follow @BryanRusche— November 2, 2016 Employees who receive helpful, continuous feedback from managers not only work better and are more motivated, but they’re also much more engaged. A survey conducted by leadership trainers Zenger Folkman that looked into the feedback practices of 22,000 leaders around the world found that … Continue reading How Employee Feedback Impacts Engagement
by Gordon BurkellOctober 27, 2016 As a creative, you pour a little bit of your heart and soul into every project. Hours are spent fussing over the details trying to create something you and your team will be proud of. When the time comes to share your latest version for feedback your stomach is a … Continue reading 5 Ways to Overcome Terrible Feedback
by Elle Morgan Follow @woopraSeptember 23, 2016 The life of a musician is riddled with all breeds of feedback – from positive and constructive to downright negative. While most of us aren’t receiving feedback beneath the same limelight in our professional careers, it also comes in all shapes during our day-to-day interactions. How we respond … Continue reading 3 Things Rockstars Can Teach Us About Accepting Feedback
by Rick Lepsinger Follow @onpoint_llcSeptember 20, 2016 Giving and receiving feedback is an important part of coaching. Technology can greatly enhance leaders’ ability to do this, especially when they are juggling the challenges of virtual coaching. In general, the use of technology in coaching is a positive trend because it makes it easier for managers … Continue reading Giving And Receiving Feedback: Going Back to the Basics
by Jacob Shriar Follow @jacobshriarSeptember 20, 2016 Picture this – it’s the third time that you’ve given feedback to an employee and their behavior still hasn’t changed. How frustrating! Giving an employee feedback is hard enough to do as it is. Most managers dread doing it and employees can get turned off if it’s done … Continue reading 8 Tips To Guarantee Your Feedback Gets Listened To
by Rick Lepsinger Follow @onpoint_llcSeptember 8, 2016 Although the idea of giving regular ongoing feedback to employees and not waiting until the annual performance review has been around for decades it look like companies like Kimberly-Clark, GE and IBM are finally getting serious about doing it. The availability of performance management software to track performance … Continue reading Creating a Culture That Supports Giving and Receiving Feedback
by Jesse RichardsonAugust 30, 2016 Customer satisfaction is one of the most powerful indicators of success for your business. That statement likely doesn’t come as a huge surprise. Ask just about any business owner, and they’ll tell you they “know satisfaction is important.” Experts have profusely reported on single-question customer metrics as great indicators of … Continue reading The Importance of Product Feedback (And How to Gather It)
by Rick Lepsinger Follow @onpoint_llcAugust 13, 2016 Many organizations would like to integrate 360 feedback into their performance management system. And why not? Appraisal and development systems are aligned. They should feed into each other. The 360 data should be applicable in many ways. We believe the logic of this argument is sound and that … Continue reading Are You Ready to Integrate 360 Feedback Into Your Appraisal Process?
