Tag Archives: Executive

The Path to Becoming the Most Important Member of the Executive Team

Chris Hicken — March 14, 2020 Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They are kind, optimistic, helpful, and they take really good care of customers. Want to have a beer with someone after work? Definitely invite someone from CS. Success leaders usually manage more revenue … Continue reading The Path to Becoming the Most Important Member of the Executive Team

5 Must Have Tips for Hiring an Executive Coach

JoAnn Corley — February 21, 2020 Have you ever considered hiring an executive coach? Well… if you have, here’s one thing you’ll want to know – not all executive coaches are created equal. Not only are they not created equal, they carry different labels like leadership coach, business coach, executive coach, advisor, consultant…to name a … Continue reading 5 Must Have Tips for Hiring an Executive Coach

7 Executive Tips for Improving Communication within a Remote Company

Laura Spawn — September 30, 2019 Follow @virtualvocation Effective communication is important within any organization, but it is especially crucial for companies with geographically dispersed teams. The unique communication challenges that virtual teams face are obvious?: no quick check-ins during the workday or face-to-face meetings to facilitate team building. Communication for virtual teams takes more … Continue reading 7 Executive Tips for Improving Communication within a Remote Company

How to Earn Executive Support for Your VoC Program

Sara Staffaroni — September 27, 2019 A Voice of the Customer (VoC) program is an essential tool to collect valuable customer feedback and take proper action to improve customer experience (CX). A successful program leads to higher return rates, fewer churns, and more loyal customers. Although many CX professionals understand the importance of VoC and … Continue reading How to Earn Executive Support for Your VoC Program