Tag Archives: Executive

7 Executive Tips for Improving Communication within a Remote Company

Laura Spawn — September 30, 2019 Follow @virtualvocation Effective communication is important within any organization, but it is especially crucial for companies with geographically dispersed teams. The unique communication challenges that virtual teams face are obvious?: no quick check-ins during the workday or face-to-face meetings to facilitate team building. Communication for virtual teams takes more … Continue reading 7 Executive Tips for Improving Communication within a Remote Company

How to Earn Executive Support for Your VoC Program

Sara Staffaroni — September 27, 2019 A Voice of the Customer (VoC) program is an essential tool to collect valuable customer feedback and take proper action to improve customer experience (CX). A successful program leads to higher return rates, fewer churns, and more loyal customers. Although many CX professionals understand the importance of VoC and … Continue reading How to Earn Executive Support for Your VoC Program

5 Things Every Executive Needs to Know About Identity and Access Management

Louis Columbus — April 12, 2019 Follow @louiscolumbus — April 12, 2019 For new digital business models to succeed, customers’ privacy preferences need to be secure, and that begins by treating every identity as a new security perimeter. Organizations need to recognize that perimeter-based security, which focuses on securing endpoints, firewalls, and networks, provides no … Continue reading 5 Things Every Executive Needs to Know About Identity and Access Management

Employee Advocacy and Executive Social Activation: Better Together

One of the most common challenges for launching or ramping up a social media employee advocacy program is finding enough suitable content. You don’t want to overwhelm your users or their networks with too much branded or marketing content. And, that is assuming you are able to produce enough marketing content to keep your employee … Continue reading Employee Advocacy and Executive Social Activation: Better Together