Tag Archives: Engagement

How Localized Engagement Can Benefit Financial Service Brands Personalization Strategy

Brian Johnson June 29, 2020 Brands are constantly on the hunt for the newest way to personalize their customer experience. These days, it’s so imperative to treat your clients as individuals, not a part of a vast marketing segment. In fact, about 60% of consumers expect a tailored experience, according to a recent Salesforce study. … Continue reading How Localized Engagement Can Benefit Financial Service Brands Personalization Strategy

7 Amazing Ways Facebook Stories Can Increase Engagement & Sales

Victoria Taylor June 17, 2020 Despite new and upcoming social media apps like TikTok and Instagram’s upgraded features, Facebook still remains one of the most popular social media platforms to date, reaching 60.6% of internet users. Facebook is the go-to platform for business owners and marketers, helping them capture the audience’s attention with the highest … Continue reading 7 Amazing Ways Facebook Stories Can Increase Engagement & Sales

Pivot Your Workforce Management Strategies Toward Employee Engagement

Laura Krajewski — June 9, 2020 Alexas_Fotos / Pixabay Picture this: Every day, your agents come to work to find interactions that totally match their skills. They’re empowered to answer customer questions. And they’re the experts on the needs of your customers. Every person who reaches out gets directed to the agent who knows how … Continue reading Pivot Your Workforce Management Strategies Toward Employee Engagement

Email Flies: Engagement Rises By 200% During COVID-19 Pandemic

Email Flies: Engagement Rises By 200% During COVID-19 Pandemic by Ray Schultz , Columnist, May 26, 2020 Email response is rising even while website traffic is declining during the pandemic, according to a study by Glance Inc., a firm that offers metrics-reporting for digital marketers.  There has been a 200% surge in email marketing engagement, … Continue reading Email Flies: Engagement Rises By 200% During COVID-19 Pandemic

Ways to Plan Employee Engagement During the COVID-19 Pandemic [Infographic]

Chanakya Kyatham — May 23, 2020 The COVID-19 Pandemic is a World Health Emergency of a kind that the world hasn’t seen in almost a century. A dangerous and often lethal virus that spreads rapidly – through the rich and the poor, through the different races of the world, not restricting itself to any country … Continue reading Ways to Plan Employee Engagement During the COVID-19 Pandemic [Infographic]

The Strong Link Between Engagement, Retention, and Career Pathing: Examples of Employee Development Plans that Give your Contact Center Agents a Reason to Stay and Work Hard

Laura Krajewski — May 22, 2020 I have this friend — let’s call him Josh. He’d been at his job for a year, even though he didn’t love the work he was doing. The job offered Josh good pay, security and professional experience. But, ultimately, it wasn’t the kind of work he wanted to do … Continue reading The Strong Link Between Engagement, Retention, and Career Pathing: Examples of Employee Development Plans that Give your Contact Center Agents a Reason to Stay and Work Hard

The Current State of Employee Engagement and Retention

Ruth Chapman — May 19, 2020 Employee retention is now front and center for managers. Across Europe, and indeed the world, organizations have been forced to become more focused on employee engagement and retention. With a global pandemic currently causing massive upheaval throughout the job market, employers are naturally looking for ways to effectively retain … Continue reading The Current State of Employee Engagement and Retention

The Stay-At-Home Economy And Its Effect On Consumers, Engagement

The Stay-At-Home Economy And Its Effect On Consumers, Engagement by David Fischer , Op-Ed Contributor, May 13, 2020 With millions of Americans either continuing to stay in their homes or only beginning to go outside with regularity in order to curb the spread of COVID-19, the stay-at-home economy has been in full swing for nearly … Continue reading The Stay-At-Home Economy And Its Effect On Consumers, Engagement