Tag Archives: CUSTOMER

Customer Retention Strategies to Grow Ecommerce Revenue Year-Round

eCommerce Challenges

Leslie Finlay February 1, 2021 In 2019, almost two billion people worldwide shopped through ecommerce stores, generating more than $ 3.5 trillion in sales in the U.S. alone. While the statistics aren’t out yet, with COVID-19 keeping everyone home, one can only imagine what those numbers might look like for 2020. You know this consumer … Continue reading Customer Retention Strategies to Grow Ecommerce Revenue Year-Round →

How To Personalize Email Marketing With Customer Journey Mapping

Email Marketing

Jennifer Lyons January 28, 2021 As more businesses shift towards more customer-centered values and business models, customer journey mapping is quickly becoming a rising star in marketing strategy. Customer journey mapping does not guarantee better customer engagement on its own, but it can be an essential tool for gaining a deeper understanding of your customers’ … Continue reading How To Personalize Email Marketing With Customer Journey Mapping →

7 Simple Strategies to Take Your Social Media Customer Support to the Next Level for Happier Customers

Social Media Customer Service

Ellen Christenberry January 19, 2021 Social media consumes a lot of our waking hours, whether or not we intend it to (I mean, those memes aren’t going to chuckle at themselves). Especially in the COVID era, people seek connection and search for information on social media more than ever. In fact, people around the globe … Continue reading 7 Simple Strategies to Take Your Social Media Customer Support to the Next Level for Happier Customers →

How to Stop Abandoned Calls From Ruining Your Customer Satisfaction and Toppling Your Other Call Center Metrics

Customer Satisfaction

Ellen Christenberry December 13, 2020 A company recently charged me for a duplicate purchase I didn’t make. I knew if I didn’t jump on a call with customer service right then and there, I’d likely forget (or procrastinate) until it was too late and I couldn’t get the charges removed. So, I dropped everything I … Continue reading How to Stop Abandoned Calls From Ruining Your Customer Satisfaction and Toppling Your Other Call Center Metrics →

Stimulate Small Business Growth with Proactive Customer Service

Small Business Growth

Mark Ungerman December 9, 2020 There are many ingredients a small business can use to create consistent, sustainable growth. One underappreciated element is customer service. The relationship between customer service and business growth may seem unclear at first, but the most successful small business leaders know that effective service directly influences revenue and profits. To … Continue reading Stimulate Small Business Growth with Proactive Customer Service →

Brands Change Tactics, Increase Focus On Customer Marketing, Advocacy, Study Finds

Customer Communication

Brands Change Tactics, Increase Focus On Customer Marketing, Advocacy, Study Finds by Ray Schultz , December 4, 2020 The discipline of customer marketing has undergone a shift during the COVID-19 pandemic, judging by State of Customer Marketing, a study by customer engagement firm Influitive. In 2017, the top activities conducted by marketing teams were customer … Continue reading Brands Change Tactics, Increase Focus On Customer Marketing, Advocacy, Study Finds →

1-800 Contacts doubles down on the digital customer experience

Digital Tools

How 1-800 Contacts responded to record stay-at-home demand. Rodric Bradford on December 1, 2020 Hindsight may be 20/20, but 1-800 Contacts, the largest contact lens retailer in the U.S., had the foresight since back in 2018 to combine personalization with an efficient e-commerce and shipping experience, leaving them prepared for this year’s increase in online … Continue reading 1-800 Contacts doubles down on the digital customer experience →

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