Tag Archives: Crisis

How a customer service crisis drove the use of chatbots in Georgia

When COVID hit, Georgia’s government was overwhelmed by people wanting unemployment help. Fortunately the state’s Digital Services agency was ready. Constantine von Hoffman on July 31, 2023 When the U.S. shut down in response to COVID-19, many government agencies were overwhelmed by requests for help and information. One of those was Georgia’s Department of Labor … Continue reading How a customer service crisis drove the use of chatbots in Georgia

722 giant companies raked in $2 trillion in ‘windfall profits’ during the cost-of-living crisis

  By Clint Rainey July 05, 2023 Let’s see how Corporate America is doing at a time when three-quarters of the country say they’re struggling to afford the cost of living, and food prices have climbed to their highest level in four decades: According to new back-of-napkin math by the international charities Oxfam and ActionAid, … Continue reading 722 giant companies raked in $2 trillion in ‘windfall profits’ during the cost-of-living crisis

Microsoft Chief People Officer: We are experiencing a global human energy crisis

By Kathleen Hogan March 30, 2023   At the heart of any organization, people are the driving force.  And the past few years have not been easy on any of us. The pandemic, ongoing global unrest, and an unstable economy, among other significant changes, have challenged workers in ways like never before.  Today, I believe … Continue reading Microsoft Chief People Officer: We are experiencing a global human energy crisis

Disney is cutting 7,000 jobs in a cost-saving blitz as traditional TV faces an existential crisis

  By Michael Grothaus February 09, 2023 Tech companies aren’t the only ones seeing mass layoffs. America’s premier entertainment giant, the Walt Disney Company, has announced it will lay off 7,000 of its workers in an effort to cut $5.5 billion in costs. Disney CEO Bob Iger, who only returned to the helm last November, … Continue reading Disney is cutting 7,000 jobs in a cost-saving blitz as traditional TV faces an existential crisis

Ad Council PSA Takes On Fentanyl Crisis, With YouTube, Snap And Former Drug Dealers

Ad Council PSA Takes On Fentanyl Crisis, With YouTube, Snap And Former Drug Dealers by Laurie Sullivan  @lauriesullivan, October 18, 2022 The Ad Council is not a stranger to taking on societal issues such as drunk driving and wildfire prevention. Now the organization is collaborating with YouTube, Snap and others to support public awareness about the … Continue reading Ad Council PSA Takes On Fentanyl Crisis, With YouTube, Snap And Former Drug Dealers