Tag Archives: Commerce

Report Pegs “Click-To-Call Commerce” At More Than $1 Trillion Annually

Amazingly, one in five calls are abandoned by consumers due to hold times or other issues tied to poor phone customer service practices. Greg Sterling on July 31, 2015 A new report from Marchex, based on an analysis of millions of calls and using ad-spending data from Google and call growth projections from BIA/Kelsey, argues … Continue reading Report Pegs “Click-To-Call Commerce” At More Than $1 Trillion Annually

Let The Follower Beware: Facebook And Twitter Get Serious About Commerce

Social trend of the week: clicking on “Buy” buttons. While it’s tempting to just leave it at that, I suppose people who read this might like a little context. Fortunately there are actually boatloads of it, as both Facebook and Twitter made it clear this week they are getting much more aggressive about turning their … Continue reading Let The Follower Beware: Facebook And Twitter Get Serious About Commerce