Tag Archives: Coach

‘You are my business coach’: More workers use AI for career advice

May 08, 2026 ‘You are my business coach’: More workers use AI for career advice BY Jessica Klein When communications worker Suzanne Selkow decided to open her own consulting practice, she realized that going solo meant fewer opportunities to “turn to a colleague for a gut check,” she says.  Knowing herself to get bogged down in … Continue reading ‘You are my business coach’: More workers use AI for career advice

How to Coach the Coaches: What You Can Do to Improve Your Coaching Skills to Help Supervisors and Agents Boost Satisfaction in Your Contact Center

Ellen Christenberry October 22, 2020 When I worked my first customer-facing job, I was on the verge of quitting every other week. The pay and benefits were good, the hours were flexible, many of my co-workers were fun. So what was the big deal? My supervisor. While I liked my supervisor as a person, and … Continue reading How to Coach the Coaches: What You Can Do to Improve Your Coaching Skills to Help Supervisors and Agents Boost Satisfaction in Your Contact Center