Tag Archives: Coach

How to Coach the Coaches: What You Can Do to Improve Your Coaching Skills to Help Supervisors and Agents Boost Satisfaction in Your Contact Center

Ellen Christenberry October 22, 2020 When I worked my first customer-facing job, I was on the verge of quitting every other week. The pay and benefits were good, the hours were flexible, many of my co-workers were fun. So what was the big deal? My supervisor. While I liked my supervisor as a person, and … Continue reading How to Coach the Coaches: What You Can Do to Improve Your Coaching Skills to Help Supervisors and Agents Boost Satisfaction in Your Contact Center

The Difference Between a Business Coach, a Mentor, & a Consultant

Susan Friesen — March 17, 2020 Find Your Perfect Fit for Professional Development Whether you want to expand your small business to another country, kick start your career as an entrepreneur or hone your marketing skills, you may be looking for some outside support. If you look at top business achievers, you will find one … Continue reading The Difference Between a Business Coach, a Mentor, & a Consultant

5 Must Have Tips for Hiring an Executive Coach

JoAnn Corley — February 21, 2020 Have you ever considered hiring an executive coach? Well… if you have, here’s one thing you’ll want to know – not all executive coaches are created equal. Not only are they not created equal, they carry different labels like leadership coach, business coach, executive coach, advisor, consultant…to name a … Continue reading 5 Must Have Tips for Hiring an Executive Coach

3 Ways to Increase Your ROI When Hiring a Coach For Your Business

Choncé Maddox — February 11, 2020 Small business owners tend to invest quite a bit of money into their businesses each year. If you’re new to self-employment or are looking to break into a new field, you may consider hiring a coach to help you succeed. Working with a coach to help your bottom line … Continue reading 3 Ways to Increase Your ROI When Hiring a Coach For Your Business

5 Tactics to Pocket for Future Coaching Sessions with your Agents: Coach Using Data to Improve Employee Performance Management in your Contact Center

Veronica Krieg — January 27, 2020 Only one in four employees think that their managers deliver meaningful feedback, or that the feedback they get helps them work better. What’s worse, a slim 21% of employees think their performance is managed in a way that motivates them to do outstanding work. Contact center managers struggle to … Continue reading 5 Tactics to Pocket for Future Coaching Sessions with your Agents: Coach Using Data to Improve Employee Performance Management in your Contact Center

Want to improve your marketing operations? Make everyone on the team a coach

Kimi Corrigan, head of marketing operations at Duo, encourages team members to feel ownership and responsibility to teach others. Amy Gesenhues on August 20, 2019 Marketing operations are the driving force behind a company’s marketing technology implementations and processes. Successfully managing complex marketing operations efforts takes a capable, agile and tech-savvy team, which is difficult … Continue reading Want to improve your marketing operations? Make everyone on the team a coach