Tag Archives: Center

Before You Go to RFP, Get Friendly: A Guide to On-Site Contact Center Visits

Mike Hasler — June 4, 2019 — June 4, 2019 Picture this: You’re in the RFP process for a new contact center partner. You have a short list of participants. You give them a couple of weeks to return their answers, and then you spend a few more weeks poring through those answers with your … Continue reading Before You Go to RFP, Get Friendly: A Guide to On-Site Contact Center Visits

Google Encourages Additional Content In Manufacturer Center

Google Encourages Additional Content In Manufacturer Center by Laurie Sullivan  @lauriesullivan, Yesterday Google has been working to return the exact location on a page within a website for each search query. So it’s not surprising that the company added a product detail section on pages in Google Shopping as part of some upgrades for Manufacturer … Continue reading Google Encourages Additional Content In Manufacturer Center

Could Your Business Benefit From Using a Fulfillment Center?

Christopher Moore — August 14, 2018 Follow @cjmoore — August 14, 2018 Pexels / Pixabay A recent poll showed one thing many small business owners have in common. Around six months into a new venture, they realize that growing a successful business isn’t as easy as they thought: Even with consistent sales, scaling the business … Continue reading Could Your Business Benefit From Using a Fulfillment Center?

Is Your Contact Page a Profit or Cost Center?

Harry Rollason — February 28, 2018 — February 28, 2018 Not long ago, many brands began burying their contact information behind interactive FAQs. This design, while effective at deflecting issues, can also make needy customers upset. It has inspired services like GetHuman, which reveals brands’ contact information, and fueled consumer’s top complaint: not being able … Continue reading Is Your Contact Page a Profit or Cost Center?

Essential Technologies in Call Center Workforce Management

Kane Laramore — January 2, 2018 — January 2, 2018 Improved agent efficiency and productivity turn call centers from a cost into a profit. The two qualities can also create a competitive advantage, which is key priority for growing organizations. While agents hold the keys to your company’s success, they are also the most expensive … Continue reading Essential Technologies in Call Center Workforce Management