WhatsApp will let you hide your IP address from whoever you call It’s a major win for privacy-conscious users. Pranav Dixit Wed, Nov 8, 2023 WhatsApp A new feature in WhatsApp will let you hide your IP address from whoever you call using the app. Knowing someone’s IP address can reveal a lot of … Continue reading WhatsApp will let you hide your IP address from whoever you call
Call analytics systems can improve marketing ROI, sales performance and even customer experience. Now they’re priced for SMBs to use. Constantine von Hoffman on August 2, 2023 Web analytics and call analytics have a lot in common. Both collect, measure and analyze data on who contacted you, what they are interested in and even what … Continue reading How call analytics is helping SMBs improve marketing and sales
By Casey Fiesler—The Conversation July 11, 2023 Twitter’s move on July 1, 2023, to limit the number of tweets users can see in a day was the latest in a series of decisions that has spurred millions of users to sign up with alternative microblogging platforms since Elon Musk acquired Twitter last year. In addition to a surge … Continue reading POV: Meta’s Threads is surging, but let’s not call it a Twitter-killer yet
If a call analytics platform makes sense for your business, these questions will help make sure you get the right one,: Pamela Parker on January 26, 2023 at 9:57 It’s easy to see why call analytics platforms have become an essential martech tool. They let marketers collect, analyze and act upon the growing volume of … Continue reading 37 questions to ask call analytics vendors during the demo
Qualcomm expects to make $4.5 billion from Apple settlement Jon Fingas @jonfingas The costs of Apple’s truce with Qualcomm are now much clearer. Qualcomm now estimates that it will pull in revenue between $4.5 billion and $4.7 billion from the settlement in the third quarter of the year, including both the one-time payment from Apple … Continue reading Apple and Ericsson call truce in years-long fight over cellular patents
9 Factors Influencing First Call Resolution Vineet Gupta / 16 Nov 2022 Companies can reduce customer churn by 67% if they succeed in solving customer issues during first-time interactions. This is what makes first-call resolution such an important factor for every organization. But what is the first call resolution? What factors influence first-call resolution? … Continue reading 9 Factors Influencing First Call Resolution
Twitter verification has always been a mess. Charging $8 a month won’t fix it. Charging for verification would be a boon for scammers and impersonators. K. Bell @karissabe NurPhoto via Getty Images It’s only been a matter of days since Elon Musk took over Twitter, but he’s already shaking up the platform in major … Continue reading Advertisers continue to flee Twitter as civil rights groups call for a boycott
By Shalene Gupta September 25, 2022 Remote work is here to stay. And with it comes an increase in demand for co-working spaces, as employees battle crying children and zoom-bombing pets. Experts predict that five million people will be using co-working spaces by 2024, a 158% increase from today. Business Name Generator, which provides companies … Continue reading Need space to take a Zoom call? Prepare to pay up in these 10 most expensive cities for co-working
By Jessica Bursztynsky August 30, 2022 Uber is introducing a new slate of safety features to its app in an effort to ensure user safety. Riders can now contact a safety agent with ADT Security Services while using the Uber app, via call or text, to monitor the trip and reach out to 911 … Continue reading Uber partners with ADT so you can now call or text a safety agent during your ride
Apple Store workers in Atlanta will hold union vote in June The process starts on June 2nd. I. Bonifacic @igorbonifacic May 3rd, 2022 Brandon Bell via Getty Images Workers at the first US Apple Store to file for a union election will decide whether to unionize next month. According to an agreement obtained by The … Continue reading Apple Store workers in Georgia call off union vote over intimidation claims
