By Ryan McCarthy February 02, 2024 This year, something unusually dark is happening in an industry that is, by design, quite used to handling bad news. In a strong economy, with unemployment near a 50-year low, virtually every single part of the news business—digital media, local news, TV, print, podcasts, and documentaries—is laying off … Continue reading Why does journalism seem like it’s collapsing? Call it market failure
By Ruth Zive November 24, 2023 As we come to the end of a year marked by hype and turmoil, it’s becoming more and more clear that artificial intelligence isn’t magic. No amount of holiday wishing will suddenly give AI the power to put the perfect gift under the Christmas tree—or fuel meaningful automated … Continue reading Supplement the call center with a chatbot this holiday season
WhatsApp privacy with new call IP address hiding Radek Zielinski / Nov 10, 2023 According to a Nov. 8 announcement by Meta Platforms, its popular messaging app WhatsApp has rolled out a new privacy feature that hides users’ IP addresses during voice and video calls. This change aims to give users more control over … Continue reading WhatsApp privacy with new call IP address hiding
WhatsApp will let you hide your IP address from whoever you call It’s a major win for privacy-conscious users. Pranav Dixit Wed, Nov 8, 2023 WhatsApp A new feature in WhatsApp will let you hide your IP address from whoever you call using the app. Knowing someone’s IP address can reveal a lot of … Continue reading WhatsApp will let you hide your IP address from whoever you call
Call analytics systems can improve marketing ROI, sales performance and even customer experience. Now they’re priced for SMBs to use. Constantine von Hoffman on August 2, 2023 Web analytics and call analytics have a lot in common. Both collect, measure and analyze data on who contacted you, what they are interested in and even what … Continue reading How call analytics is helping SMBs improve marketing and sales
By Casey Fiesler—The Conversation July 11, 2023 Twitter’s move on July 1, 2023, to limit the number of tweets users can see in a day was the latest in a series of decisions that has spurred millions of users to sign up with alternative microblogging platforms since Elon Musk acquired Twitter last year. In addition to a surge … Continue reading POV: Meta’s Threads is surging, but let’s not call it a Twitter-killer yet
If a call analytics platform makes sense for your business, these questions will help make sure you get the right one,: Pamela Parker on January 26, 2023 at 9:57 It’s easy to see why call analytics platforms have become an essential martech tool. They let marketers collect, analyze and act upon the growing volume of … Continue reading 37 questions to ask call analytics vendors during the demo
Qualcomm expects to make $4.5 billion from Apple settlement Jon Fingas @jonfingas The costs of Apple’s truce with Qualcomm are now much clearer. Qualcomm now estimates that it will pull in revenue between $4.5 billion and $4.7 billion from the settlement in the third quarter of the year, including both the one-time payment from Apple … Continue reading Apple and Ericsson call truce in years-long fight over cellular patents
9 Factors Influencing First Call Resolution Vineet Gupta / 16 Nov 2022 Companies can reduce customer churn by 67% if they succeed in solving customer issues during first-time interactions. This is what makes first-call resolution such an important factor for every organization. But what is the first call resolution? What factors influence first-call resolution? … Continue reading 9 Factors Influencing First Call Resolution
Twitter verification has always been a mess. Charging $8 a month won’t fix it. Charging for verification would be a boon for scammers and impersonators. K. Bell @karissabe NurPhoto via Getty Images It’s only been a matter of days since Elon Musk took over Twitter, but he’s already shaking up the platform in major … Continue reading Advertisers continue to flee Twitter as civil rights groups call for a boycott
