Tag Archives: boost

5 Best Ways to Boost Brand Community’s Member Experience

Thomas Griffin — March 12, 2020 An active brand community plays a powerful role in strengthening a business’s brand image. The presence of a large group of users who engage with each other and with the brand creates social proof. Your audience will consider your brand community proof of your business’s reliability and will trust … Continue reading 5 Best Ways to Boost Brand Community’s Member Experience

3 Ways to Boost Your Contact Center’s Employee Retention Rate

Suzanna Colberg — March 5, 2020 How Competition, Equity and Recruitment Improve Employee Retention Rates in Contact Centers Low retention has become problematic not just for contact centers, but for businesses in all spaces. Even some of the more bizarrely lenient IT companies are not immune to the churn among the workforce, and with the … Continue reading 3 Ways to Boost Your Contact Center’s Employee Retention Rate

Do Your Reports Spark Joy? Tidy Up Your Reports to Reduce Call Center Stress and Boost Agent Engagement

Laura Krajewski — March 3, 2020 I have a bad habit of biting my nails. I know, I know, I need to stop. Every couple of days I say to myself, this is it. I’m not going to bite them anymore. But then, I’ve got a handful of impending deadlines, a meeting I’m dreading with … Continue reading Do Your Reports Spark Joy? Tidy Up Your Reports to Reduce Call Center Stress and Boost Agent Engagement

5 Key Ways to Improve Customer Satisfaction and Boost Retention

Tucker Mathis — February 18, 2020 By listening to customer needs and setting up streamlined ways for customers to interact with your business, you can improve customer satisfaction and boost retention. Small business owners know that the customer is the top priority, but so many tasks demand your time that customer service often gets lost … Continue reading 5 Key Ways to Improve Customer Satisfaction and Boost Retention

How to Boost Engagement with User-Generated Content on Instagram

Akvile DeFazio — February 18, 2020 Searching for new social media content to share on Facebook and Instagram? Hoping for more engagement? You can accomplish both of those goals with an Instagram campaign of user-generated content, or UGC. UGC is content created by users which can come in a variety of mediums, such as text, … Continue reading How to Boost Engagement with User-Generated Content on Instagram