By Shalene Gupta June 22, 2022 Our behavior is shaped by the times we live in and the life stage we’re in, and this includes our attitudes about personal finances. A new study by business research firm Logica Research delved into the financial profiles of baby boomers, Gen X, millennials and Gen … Continue reading Millennials and Gen Z want more financial advice from employers. Boomers? Not so much
Liz Kislik October 14, 2021 Recently a client asked me for a few straightforward steps that could help get someone to stop being rude. Other employees at the company had been trying not to take the rudeness personally, but eventually it really started getting on people’s nerves and became a management problem. Initially, the idea … Continue reading This Advice Will Actually Help You Handle an Employee Who’s Being Rude
Katarina White October 11, 2021 This is an incredibly busy time in eCommerce. As the pendulum is swinging back towards brick and mortars and the world reopens, Q4 puts a lot of pressure on marketers to make up for the losses incurred earlier in the year. Over the past few months, I’ve had the opportunity … Continue reading 5 Pieces of Advice for Next-Level eCommerce Marketing
Susan Hunt August 3, 2021 Recently I was asked to speak to the women’s employee resource group of one of our customers about networking. The organizer shared that many women are struggling with just how to develop their network, particularly now that so much has moved online. While I don’t consider myself an expert on … Continue reading Unconventional Advice for Building Your Network
Katarina White July 15, 2021 Listening to marketing experts sharing the do’s and don’ts of eCommerce marketing based on decades of experience can go a long way towards helping you scale your own eCommerce business. That being said, there’s a lot to unpack in these conversations. Where are the Cliffnotes?! In the spirit of saving … Continue reading Marketing Advice from 4 eCommerce A-Listers
The Advice Economy: Next Big Market Disruptor by Brandon Murphy , June 9, 2021 As 2020 came to an end, 71% of people indicated they would focus on learning new life skills in 2021, according to research conducted by OnePoll on behalf of Affirm. The pandemic accelerated the emergence of D2C brands helping millennials and … Continue reading The Advice Economy: Next Big Market Disruptor
Steven Imke May 18, 2021 New research shows that most business planning advice is wrong, More successful local services and infrastructure companies are adapting to the changing business climate by abandoning classic business planning and applying more effectual logic and principles to start their business. Entrepreneurship has changed in recent years. As a result, you … Continue reading Why Being Told You Need a Business Plan May Be Bad Advice
Veronica Krieg May 17, 2021 When contact centers turned on disaster recovery mode last year, it was next to impossible to send agents home with a clear strategy for helping customers. Customer demands heightened as anxiety engulfed the population. And agent attention was split between a home filled with pets, kids, spouses, roommates and everything … Continue reading How to Fix Your Top Work From Home Call Center Challenges (Advice from 16 CX Experts)
Julie Hansen March 16, 2021 Stanford University recently published an interesting study on the causes of ‘Zoom Fatigue.’ Researchers identified four main causes, one being: *Excessive amounts of close-up eye contact is highly intense While I don’t disagree with the study’s overall conclusion, I do disagree with the advice springing up around it suggesting people … Continue reading Sellers Beware! Misleading Advice on Zoom Fatigue
Tom-Chris Emewulu March 3, 2021 PayPal disputes can suck the life out of your business if you don’t handle them properly. Before we dive into excavating the tips and strategies that can help you respond to PayPal disputes better, you need to know the definition of the terms in focus. The word, Dispute came from … Continue reading This Is the Most Insightful PayPal Disputes Response Advice You Will Find on the Internet
