How to Use Social Media as a Lead Generation Tool for Your Business.

Rosalind Henshell

How to Use Social Media as a Lead Generation Tool for Your Business.

I’m sure you’ve heard about Social Media. I’m also sure that if you have a business, you’ll also have some form of social media account for that business. What I would be surprised to hear, however, is that you’re successfully using your social media channels to generate new customers, clients or patients.

Whilst there are many businesses who generate much of their income from social media, and others who rely on social media for a large percentage of their leads, the vast majority of businesses do not manage to gain any discernible benefit from the time they spend Tweeting, liking and commenting on social media.

Winning new customers and generating leads via social media is not impossible, but if you’re not successful at it right now then you need to change the way you think about it, what you do with it and consider who you are targeting.

For your business to thrive, you need to provide your customers with the best product or service you have to offer. It’s unlikely that you’ll be able to show your best self on every social platform, and it’s also unlikely that your ideal customer will use every platform in the same way. Therefore to bring in new customers, you need to determine which social platform you can effectively and consistently utilise to extend your business to new customers. If your ideal client is another business owner, try LinkedIn. If you target general consumers try Facebook, if you have a products that you sell maybe Instagram will suit you. Focus your efforts on just 1 or 2 platforms.

A great way to get new business on Social media is to have your existing customers engage with your pages. Most of your existing customers should be happy to like or connect with you – after all they have hired you to do something for them! Your priority initially should be to keep your social media pages updated with content that is engaging and relevant to your existing customer base, so that they will want to interact with you.

By doing so you will start building stronger relationships with them, putting you in a position to retain business and repeat customers. These loyal social media followers are the ones who will see your updates first. Get your message right, and your followers will be compelled to like your content, sign up for your offers, and spread the word to their own friends who are likely to be interested in similar things.

With frequent, attention-grabbing status updates and content that gets “shares” and “likes”, the more your page will be exposed to other people. As your page is seen by more people, your following will start to grow also.

If every update is about your business, then you may end up annoying even the most loyal of your customers. Remember, the goal here is to keep your current customers here for the long term, whilst growing your following at the same time. Growth is important, because if you don’t grow your following, or increase the audience you’re talking to then your sales will plateau. This is true however you market your business – if you don’t reach out to more people you won’t make more sales.

To grow your audience with relevant followers who may actually want to buy from you, you should make it as easy as possible for other people to share what you do. If you’re already sharing great content on social media then continue to do this! But you should also make sure that you have great content on your website that people want to share and that you have sharing buttons so that they can share it. Take a look at this web page – there are sharing buttons for all the main social sites – go ahead, share this to your followers!

“To get more people to share your content, provide more opportunities via social share buttons in numerous places throughout your site.”

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