Brands Struggle With Providing Good Customer Experiences
Amid supply-chain bottlenecks and labor shortages, businesses face greater difficulties in keeping customers satisfied. U.S. consumers have a worse opinion of brands than they did a year ago amid the difficulties in providing a positive customer experience (CX). After several years of improvement, the average CX Index score for brands slipped …
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Amid supply-chain bottlenecks and labor shortages, businesses face greater difficulties in keeping customers satisfied. MediaPost.com: Search & Performance Marketing Daily
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