By Janko Roettgers July 16, 2023 Next week, Netflix’s longest-running show is slated to return for a new installment—and no, we’re not talking about Grace and Frankie. For ten years now, Netflix has been distributing its quarterly earnings calls as video interviews, with multiple execs bantering with an analyst on camera. Tens of thousands … Continue reading The story behind Netflix’s unusual earnings calls
Sean Miller September 27, 2021 Call volume forecasts are inarguably an essential tool in the successful delivery of customer care excellence. Your program’s forecast is the map that tells you where to go based on where you’ve been. Without it, you’re lost at sea. With it, you’re one significant step closer to delivering an exceptional … Continue reading Call Volume Forecasting: Predicting the Future from an Unusual Past
John Hall — March 17, 2019 Follow @JohnHallCOMO — March 17, 2019 Young job hoppers only jump ship when another company offers more money, right? Not exactly. According to a new infographic published by SCORE, four out of five employees appreciate better benefits — to a pay raise. That doesn’t mean top employees are content … Continue reading 8 Unusual Rewards Employees Appreciate More Than Raises
Liz Kislik — April 17, 2018 Follow @lizkislik — April 17, 2018 In organizations where employees generally trust their management and each other, you don’t hear many complaints about lack of transparency. But in other places, demands for transparency can take an ugly tone, and even become so entrenched that it seems as if everything … Continue reading Why It’s Unusual to Improve Anything By Demanding Transparency
Amanda Abella — January 31, 2018 — January 31, 2018 The notion of networking and business connections is coming up a lot in my world lately. I admit that I have a knack for networking, so sometimes I forget other people find it difficult. Fortunately, the Universe seems to be reminding me of this because … Continue reading 4 Unusual Ways to Make Business Connections
Eva Wislow — January 31, 2017 — January 31, 2017 Are you continuously trying to create new social media posts, Instagram photos, blog posts, articles, press releases, and promotional strategies? Have you paid attention to your creative process when creating these things? When you have an idea, you’re driven by an inner force. Creative people … Continue reading 18 Unusual Habits of Extremely Creative People
John Nemo — January 20, 2017 Follow @JohnNemoPR— January 20, 2017 “I think that’s the fastest way to grow a business is to connect with your customers, not convince them.” Business Growth Advisor and Consultant Nigel Green shared that thought with me on a recent podcast interview, and I haven’t been able to get the … Continue reading The Unusual Interview Question a Top Team Builder Always Asks
by Laurie Sullivan, Staff Writer @lauriesullivan, November 16, 2016 Real-time location data and ad targeting services brought together some unlikely suitors this week ranging from xAd’s acquisition of WeatherBug, to WPP’s data alliance with Spotify, and Snapchat’s data deal with Foursquare. Earlier this week, xAd announced the acquisition of WeatherBug for an undisclosed sum. The cash … Continue reading Unusual Data Partners Finding Close Connections
by Danny Wong March 4, 2016 Follow @dannywong1190March 4, 2016 When shoppers arrive at checkout, an overwhelming majority get cold feet. The data suggests that, on average, 68.53% of shopping carts are left abandoned. Additionally, for eCommerce stores, a whopping $ 4 trillion worth of goods are left idle in shopping carts floating around cyberspace. … Continue reading An Unusual Checklist To Upgrade eCommerce Checkout Pages
Michael PeggsOctober 31, 2015 There are millions of blogs out there pumping out tens of millions of posts every week. How do you stand out in such a crowded field? Simple: by creating incredible content and following it up with extraordinary content and social media marketing. Fortunately, when it comes to blogging, you have plenty … Continue reading 4 Unusual Blogging Tips from Successful Bloggers
