By Danica Lo June 13, 2022 Last week, Darby Maloney posted a TikTok explaining her job as a product manager in the tech industry—and, in the process, accidentally triggered some dark, misogynistic corners of the internet. Maloney’s 92-second video features her and a coworker speaking direct to camera, explaining their roles: collaborating … Continue reading How the product manager who went viral on TikTok schooled a bunch of tech bro trolls
Calista Rollogas — November 3, 2019 Follow @calistarollogas Sometimes your best user is your worst user. These days, everyone knows the tell tale signs of a troll — people who write abrasive, abusive comments, often directed at certain people, and who often blatantly ignore community standards. Prime examples of trolls are can be found in … Continue reading 4 Ways to Protect Your Community From Trolls
Taylor Gordon — October 2, 2018 — October 2, 2018 kasiaczernik / Pixabay The internet is a blessing and a curse. We have access to unlimited information and we can connect with millions of people on a daily basis. The internet has made it possible for us to share ideas and start businesses from scratch … Continue reading How to Deal With Internet Trolls
Tom HustonAugust 28, 2015 If you don’t already know, working as a customer service representative in an enterprise contact center can be one of the most daunting jobs in the world, and there are certain things that even the most even-tempered agents sometimes wish they could say to a disgruntled customer. Perhaps sensing those hidden … Continue reading Rise of the Social Media Customer Service Trolls
Bill WebsterJuly 13, 2015 Social media has become a prolific marketing tool and one of the benefits you can enjoy is a frequent personal interaction. A recent article, 5 Ways to Handle Comment Trolls on Social Media by John Brandon observes that while you enjoy the benefits of this tool, there’s a possibility for abuse … Continue reading Social Media Comment Trolls And How To Deal With Them
Patrick GroomeJune 1, 2015 How could this cute fella be a problem? If there’s one element of community management you’re going to hear about, it’s trolls. There are countless articles about them, and how to deal with them. It’s clear that trolls are a key facet of community management in popular culture and that the … Continue reading Trolls Aren’t The Real Problem With Online Communities, So What Is?
Shelley PringleFebruary 15, 2015 Conventional wisdom suggests the best way to deal with online trolls is to ignore them. Don’t feed the trolls, the experts say, it’s what they want and only fuels the flames, encouraging them to continue spewing their vitriolic hatred, racist commentary and/or misogynistic babble. Yet two recent victims of online trolling … Continue reading The Best Way to Handle Online Trolls: Engage Versus Ignore