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Report Pegs “Click-To-Call Commerce” At More Than $1 Trillion Annually

Amazingly, one in five calls are abandoned by consumers due to hold times or other issues tied to poor phone customer service practices. Greg Sterling on July 31, 2015 A new report from Marchex, based on an analysis of millions of calls and using ad-spending data from Google and call growth projections from BIA/Kelsey, argues … Continue reading Report Pegs “Click-To-Call Commerce” At More Than $1 Trillion Annually