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Want to Improve Your Bottom Line in 2020? Start With These 3 Goals

Goals Settings

Peter Daisyme — January 10, 2020 The new year presents new opportunities and new challenges for your business. These include how to improve your bottom line. To succeed, you should be clear about what you want to achieve by 2021. Your new year’s resolution for your business will likely include improving your bottom line. As … Continue reading Want to Improve Your Bottom Line in 2020? Start With These 3 Goals →

Don’t Hold Back in the New Year: Conquer These 4 Call Center Projects and Boost your Agent and Customer Experience in 2020

Customer Experience

Laura Krajewski — January 9, 2020 The ball dropped and like that, we’re in a new decade! Each new year comes with new goals. I’m not only talking about losing the 5 extra pounds we gained from eating all those Christmas cookies. And, I’m not referring to the resolution you made about watching just a … Continue reading Don’t Hold Back in the New Year: Conquer These 4 Call Center Projects and Boost your Agent and Customer Experience in 2020 →

These Tips to Make Employees Waste Less Time Can Increase Productivity By 3x

Time Management

Saajan Sharma — December 26, 2019 Follow @saajansharma3 Employers, managers and HRs, aren’t all of you quite aware of the fact that all your employees do waste time intentionally & unintentionally? Certainly, you do. 60% of the time or less at work is spent productively.Imagine the impact it has on your business productivity. Nevertheless, instead … Continue reading These Tips to Make Employees Waste Less Time Can Increase Productivity By 3x →

Up Your Social Media Strategy with These Tips

Social Media Strategies

Kaitlyn Hammond — December 23, 2019 Social media has burrowed into the population’s psyche as an indispensable source of news, opinion, and gossip. Approximately half of the earth’s population uses social media via platforms like Twitter, Instagram, Facebook, and YouTube. The average time a social media fan spends on these platforms exceeds two hours per … Continue reading Up Your Social Media Strategy with These Tips →

These 7 Signs Will Help You Identify Customers About To Churn

Customer Retention

Calista Rollogas — November 29, 2019 Follow @calistarollogas Identifying customers who are “at-risk” to churn is challenging. The signs can be hard to identify and sometimes subtle. If you have a leaner customer success team, you recognize that you can’t spend equal time on every account. A customer who is considering not renewing with you … Continue reading These 7 Signs Will Help You Identify Customers About To Churn →

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