Tag Archives: still

Continuous Feedback Is Still Not Enough

Chiara Toselli September 28, 2021 Many organizations have decided to ditch the once-a-year annual appraisals, and implement quarterly check-ins and continuous feedback. This is largely due to a switch in the generational workforce. Millennials and Gen Z now constitute almost 50% of the workforce. While all employees want feedback, younger generations want it the most. … Continue reading Continuous Feedback Is Still Not Enough

3 Years of Remote Sales Tax – Challenges Still Loom for Businesses

Liz Armbruester August 2, 2021 It’s been three years since the Supreme Court of the United States issued the groundbreaking decision in South Dakota v. Wayfair, Inc — making it possible for authorities to collect sales tax on remote sales in their state regardless of the physical location of the seller. Even though remote sales … Continue reading 3 Years of Remote Sales Tax – Challenges Still Loom for Businesses

Does Google Ads Quality Score Still Matter in 2021?

Susie Marino July 23, 2021 Now, before you start frantically searching for a Google announcement that they removed this metric, you can breathe out a sigh of relief because Quality Score still exists within accounts. But is it still relevant? Quality Score has always been considered one of the most elusive performance metrics in Google … Continue reading Does Google Ads Quality Score Still Matter in 2021?

The Human Factor: Digital Connectivity Still Needs a Human Touch

Daniel Burrus November 28, 2020 We live in an amazing era of technology-driven transformation that’s redefining how we sell, market, communicate, collaborate, innovate, train, and educate—all in an amazingly short period of time. Because of this, there are worrisome questions for many in a multitude of different industries: What will happen to my job? Will … Continue reading The Human Factor: Digital Connectivity Still Needs a Human Touch

How to Avoid Scheduling Snafus as Holiday PTO Requests Flood in (While Still Caring for Your Team)

Ellen Christenberry November 13, 2020 For many companies, the holidays mean extra days off and hours spent with friends and family. For others, it’s the busiest time of the year. Hiring and training seasonal workers ramps up and everything is go,go,go. In fact, many contact centers see up to 10x the typical call volume during … Continue reading How to Avoid Scheduling Snafus as Holiday PTO Requests Flood in (While Still Caring for Your Team)