Tag Archives: should

Should You Have a Separate Twitter Handle for Customer Care?

Harry Rollason — March 1, 2017 — March 1, 2017 A common debate for brands just starting their Social Care journey, is whether customer service should be delivered from the brand’s primary Twitter handle or if a dedicated service handle should be created. This decision also differs from industry to industry. If airlines or hotels … Continue reading Should You Have a Separate Twitter Handle for Customer Care?

Why You Should Use Bulk Text To Promote Your Small Business

Brian Mikes — February 21, 2017 Follow @betwext— February 21, 2017 Bulk Text Messages Promote Small Business: A quick introduction to text message marketing. If you run a small business, I’m sure the idea about sending a bulk text to your customers has crossed your mind. Everyone is texting these days… and it’s one of … Continue reading Why You Should Use Bulk Text To Promote Your Small Business