Tag Archives: Qualities

10 Necessary Qualities When Hiring A Marketing Specialist In-House

Amanda Strouse — November 17, 2016 — November 17, 2016 I’ve been a marketer in-house for several companies and a marketer for several marketing agencies, and I’ll tell you, the skills needed for either position are exactly the same. However, it’s more difficult for a business to find a competent marketing specialist who will make … Continue reading 10 Necessary Qualities When Hiring A Marketing Specialist In-House

Who Will Lead? Qualities of a Winning Succession Management Strategy

Brent Holland — November 6, 2016 — November 6, 2016 Succession planning is key to smooth transitions. However, according to a recent survey of 783 directors conducted by PricewaterhouseCoopers, only 48% of executives feel their board is spending sufficient time on CEO succession, and just 27% of directors surveyed felt confident their company has adequate … Continue reading Who Will Lead? Qualities of a Winning Succession Management Strategy

First Call Resolution: 6 Qualities of a Natural Troubleshooter

by Suzanna Colberg February 15, 2016February 15, 2016 Customer service is all about the ability to find creative solutions on the fly. First call resolution is imperative in any customer support role. When it comes to solving a customer’s issues correctly, the ability to troubleshoot is one of the key qualities managers should be looking … Continue reading First Call Resolution: 6 Qualities of a Natural Troubleshooter