Dave Brock — March 27, 2020 I’ve written a lot about how we should be selling and engaging our customers through the current crisis. Let me shift my attention to taking care of our own teams through the crisis. Like our customers, each of us and our people are facing things we may have never … Continue reading Taking Care of Our People
Tag Archives: people
4 Tips for People New to Working from Home
Tom Wozniak — March 20, 2020 The impacts of COVID-19 are being felt throughout the U.S. right now and one of those is the fact that many people who previously commuted to an office are at least temporarily working from home, some for the first time. While this surge in work from home employees may … Continue reading 4 Tips for People New to Working from Home
How to Encourage People to Share Differing Views at Work
Liz Kislik — March 19, 2020 The Daily Helping podcast’s Dr. Richard Shuster recently asked me if the current polarization in both politics and social media is also making people less willing to hear opposing views at work. I responded that even before the digital age, like-minded people would gather around the proverbial water cooler … Continue reading How to Encourage People to Share Differing Views at Work
How to Reach More People on Instagram (in 500 Words)
Josh Barney — March 12, 2020 Instagram has more than 1 billion monthly active users, making it an integral social network for businesses, brands and marketers looking to grow awareness and build a serious following. ^^^Old news, right?^^^ If you’ve visited any content about Instagram in the last few years, you’ve almost definitely read an … Continue reading How to Reach More People on Instagram (in 500 Words)
The Business Case for HR Software and People Analytics
Meredith Wholley — February 27, 2020 People Analytics and Talent Management are not new terms in the HR industry. Placing focus on strategic goals and data-driven methods helps study the processes, challenges, successes, and traits of the people at your organization. When dealing with human capital, making decisions based on analytics and data helps improve … Continue reading The Business Case for HR Software and People Analytics
People skills vs. martech skills: You don’t have to choose
As marketing technology continues to evolve, how should marketers approach their careers? Jennifer Cannon on February 20, 2020 As marketing technology continues to underpin nearly every aspect of our work, marketers have to juggle efforts to not only become more adept at using martech, but to give ample focus to developing the people skills that … Continue reading People skills vs. martech skills: You don’t have to choose
Stop Hiring the Wrong People! (Or How to Hire for Growth, Not Skills)
Andrew Anderson — January 31, 2020 No hiring process in the world is designed to hire the best and brightest. Are you talking to everyone in the world that does that job? That could do that job? Are you able to measure directly the marginal value two years from now of hiring Person A versus … Continue reading Stop Hiring the Wrong People! (Or How to Hire for Growth, Not Skills)
A Guide to Change Management in Your Contact Center: 4 Strategies to Align People and Processes as You Move your Tech to the Cloud and Mature your Systems this Year
Veronica Krieg — January 10, 2020 More than 80% of CX professionals said they were starting or in the middle of a digital transformation project in 2019. And, the focal point for these transformative moves is improving customer experience. As disruptors and new competitors emerge in markets, companies continue to seek out ways to level … Continue reading A Guide to Change Management in Your Contact Center: 4 Strategies to Align People and Processes as You Move your Tech to the Cloud and Mature your Systems this Year
10 Productivity Tips for Incredibly Busy People
Larry Kim — December 19, 2019 Follow @larrykim It can be hard to make the most of your time when you’re running a business, especially when you’re wearing a lot of different hats and trying to complete a lot of different tasks. There are others who have been there, and they’ve found some methods to … Continue reading 10 Productivity Tips for Incredibly Busy People
15 Simple Ways to Make Your Business More Accessible to People With Disabilities
Young Entrepreneur Council — December 18, 2019 Follow @YEC It is remarkably important for businesses to be inclusive and accommodating to people with disabilities. To learn more about what businesses can do — whether it involves store or office setup, hiring, site design or even simple outreach — see what members of the Young Entrepreneur … Continue reading 15 Simple Ways to Make Your Business More Accessible to People With Disabilities
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