Tag Archives: Needs

Why Digital Transformation Always Needs To Start With Customers First

Louis Columbus September 14, 2020 Customers’ expectations, preferences, changing patterns in how and why they purchase need to be the core of any digital transformation effort. 63% of organizations say delivering an excellent customer experience as measured by customer satisfaction scores defines success as a digital-first business, according to a recent IDG study. 67% of … Continue reading Why Digital Transformation Always Needs To Start With Customers First

How Have Employees’ Needs Changed Since the COVID-19 Outbreak?

Meredith Wholley July 14, 2020 Before the outbreak of COVID-19, employees’ basic needs were simple to understand and universally true. Now that we’re in the throws of a pandemic, those needs have changed drastically, and they may differ from business to business and may change in relatively short time spans based on external factors across … Continue reading How Have Employees’ Needs Changed Since the COVID-19 Outbreak?