Tag Archives: Measure

What Product Management Metrics Really Measure

Madeleine Wilson May 3, 2021 Understanding app health and customer experience go hand-in-hand. While exact metrics and the prioritization of those KPIs differs from company to company, there are three key areas all product managers measure: Customer acquisition Retention and engagement Customer experience Ultimately, measuring these different KPIs allows product managers to answer the question, … Continue reading What Product Management Metrics Really Measure →

How to Measure SEO Results

SEO Metrics

Jennifer Lyons April 22, 2021 When it comes to attracting high-quality traffic to your website, great SEO is essential. SEO, or search engine optimization, is the process of optimizing your brand website to rank high in relevant searches. The goal is to get your content to the top of results pages related to your service … Continue reading How to Measure SEO Results →

16 KPIs to Measure Chatbot Effectiveness

Chatbots

Kelly Groover December 17, 2020 According to industry research, 85% of customer interaction will be handled without human agents by 2021 — which, if you haven’t noticed, is next month. Crazy, we know! One of the most widely used tools to enable this kind of customer service is the chatbot. We’ve all likely seen and … Continue reading 16 KPIs to Measure Chatbot Effectiveness →

You Can’t Improve What You Don’t Measure

Business Improvement

Ryan Estis November 9, 2020 “When you were presenting at the Summit in January, I was concerned. I thought I detected the early onset of Parkinson’s in your right hand. When you have it — you get an eye for it. The last two times I have seen you present — totally different — I … Continue reading You Can’t Improve What You Don’t Measure →

How Do You Measure Your WHY?

Management Skills

Laura Patterson October 3, 2020 Why? It’s the question that reveals your purpose and outlines why the work of your company matters. While the world around us is ever-changing. Ideally, purpose is enduring. And, just as importantly, Deloitte has found that purpose impacts an organization’s performance and long-term success. If that is the case, do … Continue reading How Do You Measure Your WHY? →

4 Ways to Measure ABM Success

Account Management

Howard J. Sewell September 25, 2020 Given the business case on which most Account-Based Marketing (ABM) strategies are founded – namely, that ABM increases opportunities and revenue from high-value accounts – the temptation for marketers is to measure the success of those programs on similar, high-value criteria: namely, opportunities, revenue, and average deal size. However, … Continue reading 4 Ways to Measure ABM Success →

How to Measure Your Employer Brand at Every Stage

Employer Branding

Katy French August 28, 2020 If you’re going to put work into growing your employer brand, nurturing your culture, and sharing that story, you want to know that your efforts are paying off. And if they’re not, you want to know how to make sure they do. But without an understanding of what success looks … Continue reading How to Measure Your Employer Brand at Every Stage →