Thomas Ewen — November 15, 2018 — November 15, 2018 geralt / Pixabay Companies often focus solely on customer experience, forgetting the actual driver for an excellent customer journey – their employees. According to the 2016 CXEvolution study by MaritzCX, “customer-centric companies are three times more successful at driving significant financial improvement and customer … Continue reading Five Powerful Employee Feedback Tips for Customer Experience Leaders
Kurt Bittner — November 12, 2018 Follow @ksbittner — November 12, 2018 Goumbik / Pixabay I’ve had this ongoing discussion with a few of my colleagues who says that the term “agile leader” is an oxymoron – that the ideal organization is a bunch of Scrum Teams and not much else. Even in an ideal … Continue reading What Do Agile Leaders Do?
Rick Lepsinger — October 29, 2018 Follow @onpoint_llc — October 29, 2018 Nonverbal cues are an important part of effective communication. While an increasing amount of interaction in the business world is taking place in a virtual context, understanding the importance of nonverbal gestures and behaviors is still critical. Collectively, they make up a vital … Continue reading How The Best Leaders Master Nonverbal Communication
Darleen DeRosa — October 24, 2018 Follow @onpoint_llc — October 24, 2018 Today’s ideal leadership candidates are not necessarily employees with the most experience or expertise. One of the key differentiators among top leaders is leadership agility, or the ability to balance multiple challenges. Agile leaders help companies foster connections, help people achieve peak performance, … Continue reading The 3 Most Critical Capabilities of Agile Leaders
Rick Lepsinger — October 11, 2018 Follow @onpoint_llc — October 11, 2018 Monsterkoi / Pixabay Change is difficult, even for some of the most successful companies in the world. With massive technological developments disrupting long-established industries, the average company isn’t lasting as long as they did in the past. A 2017 study by Credit Suisse … Continue reading Why Are Some Companies and Leaders More Adaptable to Change?
Daniel Burrus — September 26, 2018 Follow @DanielBurrus — September 26, 2018 AI and cognitive computing have grabbed headlines. Yet, anticipatory leaders know that the elevation of cognitive performance among teams is key to maximize results. Leaders need to help their teams of professionals improve how they envision opportunities, manage downside risks and achieve greater … Continue reading A Strategic Imperative for Anticipatory Leaders Is Cognitive Performance
Bob Van Rossum — September 24, 2018 Follow @BobVR — September 24, 2018 When discussing marketing talent modern organizations need to move their businesses forward, Millennials have been in the spotlight for quite some time. However, the attention is now shifting toward the generation that succeeds them – Generation Z. Digital marketing recruiters know companies … Continue reading How Effective Marketing Leaders Attract and Retain Gen Z Talent
Julie Winkle Giulioni — September 18, 2018 Follow @julie_wg — September 18, 2018 Mindfulness continues to garner significant attention in business. And it makes sense. When companies like Google, Apple, McKinsey, Intel, and General Mills all focus in a particular direction, others will naturally follow—especially when research paints such a compelling picture of the possible … Continue reading Beyond Meditation: How Leaders Can Put Mindfulness into Action
Ben Egan — September 16, 2018 Follow @etsplc — September 16, 2018 High performing organisations need high performing leaders. This, surely, is a prerequisite for success in any size business. But great leaders aren’t just born; they need to be trained and developed. So, how can you take your leaders to the next level? Well, … Continue reading 5 Ways to Help Business Leaders Help Themselves
Sarah Aboulhosn — September 3, 2018 Follow @_whatsarahlikes — September 3, 2018 While the concept is still foreign to some traditional industries, and an increasing number of companies across the world are going remote to promote flexibility, autonomy, and positive work-life balance. More than being a buzzword in the business world, remote companies and distributed … Continue reading 5 Things to Know About Growing Your Remote Team, According to Industry Leaders