Tag Archives: leaders

Transformational Leaders Have to be Great Listeners

Rick Goodman — January 29, 2019 Follow @DrRickGoodman — January 29, 2019 One of my favorite things to talk about is transformational leadership—and the more I coach and present on this topic, the more I become convinced in the centrality of active listening. Here’s why: To be a true transformational leader—an agent of change at … Continue reading Transformational Leaders Have to be Great Listeners

3 Ways Technology Has Affected Today’s Leaders

Darleen DeRosa — January 19, 2019 Follow @onpoint_llc — January 19, 2019 The 21st century has proven to be an era of immense technological change. No longer is technology something that only the engineering and computer industries need to incorporate into their ongoing strategies. Every company needs to consider how to better prepare their current … Continue reading 3 Ways Technology Has Affected Today’s Leaders

Command Respect; Don’t Demand It: 6 Qualities of Strong Leaders

Tony Delmercado — January 15, 2019 Follow @tdelmercado — January 15, 2019 Bad bosses might demand respect, but true leaders make it their mission to earn it. That’s because bosses like to talk about how great they are. They blame problems on their teams and take credit for successes that have little to do with … Continue reading Command Respect; Don’t Demand It: 6 Qualities of Strong Leaders

Five Powerful Employee Feedback Tips for Customer Experience Leaders

Thomas Ewen — November 15, 2018 — November 15, 2018   geralt / Pixabay Companies often focus solely on customer experience, forgetting the actual driver for an excellent customer journey – their employees. According to the 2016 CXEvolution study by MaritzCX, “customer-centric companies are three times more successful at driving significant financial improvement and customer … Continue reading Five Powerful Employee Feedback Tips for Customer Experience Leaders

How The Best Leaders Master Nonverbal Communication

Rick Lepsinger — October 29, 2018 Follow @onpoint_llc — October 29, 2018 Nonverbal cues are an important part of effective communication. While an increasing amount of interaction in the business world is taking place in a virtual context, understanding the importance of nonverbal gestures and behaviors is still critical. Collectively, they make up a vital … Continue reading How The Best Leaders Master Nonverbal Communication