Maini Homer — February 10, 2020 Every day, I see people who are not doing anything to improve themselves emotionally, mentally or even physically. They spend their days doing jobs they do not love because they have been conditioned to believe that they are not good enough for anything better. Photo by Kiana Bosman on … Continue reading Why Self-Development is Important if You Want to Be a True Leader
Laura Krajewski — February 7, 2020 I graduated from college with a Bachelor of Arts as an English Major and everyone asked me, “Are you going to be a writer? A teacher? What are you going to do with an English degree anyway?” And then I stepped immediately into the tech industry. Since I graduated, … Continue reading Finding Greater Success as a Leader in your Call Center: 5 Soft Skills Every Manager Needs to Get a Leg Up on the Competition
Peter Koning — January 13, 2020 The agile movement really has changed the way we lead our people. Giving them more freedom and autonomy to do their job often improves the quality, productivity and happiness of the people. Because knowledge workers (or highly educated people) don’t need a boss to tell them what to do, … Continue reading How Much Autonomy Should Teams Get From Their Agile Leader?
Gleb Tsipursky — January 7, 2020 Successful leaders know that we can control only 3 things in our life: our thoughts, feelings, andbehaviors. If we can take charge over those, we can lead our organizations, and our lives, to our ownvision of success. That vision may differ for successful leaders: some want to grow their … Continue reading 3 Things You Need to Control to Succeed as a Leader
Darleen DeRosa — December 24, 2019 Follow @onpoint_llc Sooner or later, even the best leaders will have to cope with setbacks and failures. What sets successful leaders apart is their ability to demonstrate resilience in the face of these challenges and help their teams bounce back from adversity. Resilient leaders are confident and adaptable when … Continue reading 10 Ways to Become a More Resilient Leader
Paul Keijzer — December 10, 2019 Follow @Paul_Keijzer Life can get tricky at times. We have all had those moments in which we find ourselves at a crossroad. It is in such bleak moments that we feel unsure of what the future holds for us. I am sure you can relate to this state of … Continue reading How to Re-Invent Yourself as a Leader
CX leaders in B2B industries routinely have a formal process in place to collect customer feedback and hold multiple departments accountable for their customer experience efforts, according to a recent report from Medallia. Amy Gesenhues on November 26, 2019 B2B businesses have as much to gain from an optimal customer experience strategy as B2C organizations, … Continue reading Want to be a CX leader? Embrace more listening channels, collect and share customer feedback
Stephan van Rooden — November 3, 2019 Follow @vragenvragen Do you always hear the same people speak up when you present a new idea or when you ask for feedback? You might be dealing with an important voice here. The voice of the system! A voice any leader should (learn to) listen to. If you … Continue reading A New Voice a Leader Should Listen To
Daniel Burrus — October 29, 2019 Follow @DanielBurrus Have you ever wished you could predict the future? What would you do if you could clearly see critical changes in the months and years ahead and use them to shape your future instead of just letting it unfold by default? I have good news for you: … Continue reading Business Leader Imperative: What You Need to Know
Paula Martin — October 3, 2019 Follow @matrixmgmtinst Imagine you’ve joined a relay team and are about to run a race. Halfway through your first lap, your manager calls you away to handle a different task. You complete the assignment and return to the race. By the time you reach the handoff point, however, your … Continue reading How to Grow From an Accidental Manager to a Collaborative Leader
